Apple Lincoln Road — Attraction in Miami Beach

⭐️⭐️⭐️⭐️⭐️ A Genius Among Geniuses – Ally at the Lincoln Road Apple Store

If I could give more than five stars, I would. Ally at the Genius Bar at Apple Lincoln Road is nothing short of PHENOMENAL. In my nine years as a loyal Apple customer, I have never experienced service quite like this. From the moment I sat down at the Genius Bar, Ally brought a rare blend of technical expertise, genuine warmth, and an unshakable sense of professionalism that turned what could have been a frustrating visit into an inspiring one. She didn’t just fix my computer — she elevated my entire perception of what customer service should be.

I came in with an issue regarding my MacBook Air battery, expecting the usual diagnostics and potentially a long wait. What I received instead was a masterclass in thoughtful, human-centered service. Ally patiently ran all the necessary tests and troubleshooting steps, even when my device wasn’t cooperating. At one point, she brought my computer to the back to do a more in-depth check and returned with not just answers, but clear, digestible options that I could understand and feel confident about. No tech jargon, no pressure — just kindness, clarity, and care.

What truly stood out was her ability to remain calm and composed while juggling multiple customers at once. Ally was, quite literally, manning the Genius Bar on her own for stretches of time — and yet, she never once lost her cool. She kept a smile on her face, moved with purpose, and treated each person she helped (including me) with equal attention and respect. That kind of grace under pressure is rare and deserves to be recognized at the highest levels of leadership within Apple.

She explained both the trade-in and battery replacement options to me thoroughly, but what struck me most was her neutrality. I never felt like she was trying to upsell me or sway my decision. Instead, she empowered me to make the best choice for myself — and that made all the difference. I opted for the battery replacement and was told it could take 3–4 days. To my absolute surprise, I was notified just a few hours later that my MacBook was ready. That kind of turnaround is already impressive — but the cherry on top? Ally personally followed up with a phone call to confirm I picked it up and to make sure everything was running smoothly. That’s not just service. That’s care.

This wasn’t just a repair — it was a reminder of why I continue to invest in the Apple ecosystem. Yes, the products are incredible, but it’s people like Ally who keep customers like me coming back year after year. Her light-hearted energy, patience, and brilliance are the kind of qualities that not only solve problems but make people feel valued, respected, and genuinely cared for. Ally is more than a Genius — she’s an ambassador for everything Apple stands for.

If Apple leadership happens to read this review: Please take notice. Ally isn’t just an asset to the Lincoln Road location — she is a standard bearer for the kind of customer experience Apple should be known for worldwide. I hope this feedback reaches the highest levels because employees like her deserve to be celebrated, rewarded, and promoted. She is the type of team member who makes magic out of the mundane, and whose ripple effect touches far more than just a single store visit.

Thank you, Ally. For your time, your grace, your excellence, and your humanity. You made a difference in my day, and I’m leaving this experience more loyal to Apple than ever before — not just because of the technology, but because of the extraordinary people behind it. People like...

I would never waste your time in this Apple store. I called customer service to replace my Beats or get them fixed, they told me to go to this location, once at the location they told me they did not accept returns, so I begged them to and they sent them to be fixed. I then went to check on them later, and they said they weren't ready, I then got an e-mail a few hours later that they were. So I went back again to pick them up, and they had me wait at a table. Then a guy shakes my hand and starts opening my brand new box of beats and starts taking them out and messing with them. I told him that was realky awkward and asked if they were mine, he said yes, they repaired my old ones. I told him to ask someone else that the lady that took mine told me it was $100 to replace them if they couldn't be fixed. Some other guy came over and I told him the first guy was really weird and awkward and opened my beats, and I asked him for an unopened box. He now said I was getting a new box of beats and brought the same box. I asked him for a different unopened box so I could be on my way that they were making this so overly complicated, and I didn't want an opened box, I wanted it like it came with the plastic wrap on it, but they had thrown that away when the new guy had come up. Then the second guy got a real attitude with me and told me not to call the other guy awkward and weird. In the end, I just said to give me what they had opened and put their hands all over and that they should ask people before opening their stuff, it may be a gift, or who knows what plans they have for it, people may not want it to look second hand or to have plastic removed-- I mean who opens other people's stuff without asking, they were extremely weird and awkward then angry that I called them out on it. The lady had told me that I would already be charged for it when they determined if they needed maintenece when I came in the first time, but they took my card again and I left. I hope to never have to enter this store again, don't waste...

I visit this store on a regular basis and I’m always please, by the determination, willpower and enthusiasm of their employees, when it comes to provide one self with, ideas, solutions and answers to apple product problems. It’s now 20:55 on Monday Mars the ninth 2020, after being at this location with two associates, for about 45 minutes each, (one even stayed over his schedule time to help me), whom were Very helpful and understanding of my frustration with my issue, a third associate was called to continue to assist me. Well this associate, Miguel, whom was called over, I assume, because he was a supervisor of some sort, or his extensive knowledge of the product, APPLE, would be what I needed. Well, he was nothing but dismissive, did not want to even seamed to be bothered with my problem or interested into try to fine any type of solution, idea, or even an opinion about my issue. It was obvious the time for closing of the store was in approach and he rather be going home soon then spend a minute with my issue, ( maybe home is where he should stay) I fear that apple will even think of keeping an employee like this, specially if he is in any way or form in a superior position. He, to my worldwide experience with Apple, should NOT be a face for this brand, he wasn’t helpful, accommodating, nor was he sympathetic to my issue, he should not be in costumer business, he lacks communication skills, a professional approach, or knowledge of normal social conduct, miguel even had a smug on his face when communicating with me, treating me like I am imbecile. I could tell the other employee saw this and even try to stop me in a very apologetic (which I appreciate) way for this Miguel carácter, as I rush out of the store before I call for the store manager. I will now deal with apple support on line or via phone until I feel apple Lincoln road pays more attention to the hiring and training of individuals like miguel. Sincerely A...