I usually do NOT write reviews to many things I've experienced, mostly due to not having time. If I write a review, then service was REALLY bad or REALLY good - it would be a disservice not to inform others. Day 1: My Room DIRTY & UNSANITARY ! The bed was barely made up, rice grains, hair, dirt on the room floor. The toilet had urine residue on the lid, table with gravy stains from the prior guest meal not cleaned off - gross. I immediately called the reception desk (which is probably the only reason why this review is even getting one star), she apologized, sent an email to the manager that day and UP UNTIL NOW I HAVE NOT HEARD A RESPONSE FROM YET . She sent the cleaner upstairs who PARTIALLY cleaned the room with disdain- which consisted of poor sweeping and moping with a stick that she attached a microfiber cloth to (makeshift mop). She took the same microfiber cloth prior to wet the floor with only water from the sink (to clarify, she had NO mop, NO bucket and NO cleaning agent of any kind to clean) and left puddles of water that we eventually had to dry ourselves in order to make sure no one fell .

Our room was located on the side of the pool, which apparently gets VERY NOISY at night until all the way into the morning time with what seems to be with loud industrious machinery; perhaps to wash clothes? Either way, SUPER ANNOYING when trying to sleep. The "cherry on top" of this experience goes out to Mickey, the night time receptionist and the security guard who's in charged of "cleaning the pool" ; who neither has good customer service to clients and doesn't follow hotel protocol as they only bends rules for specific clients versus others. It's wrong, biased and unprofessional. As a word of advise, Mickey the CUSTOMER IS ALWAYS RIGHT. Would I come back? Hell no! I might would possibly reconsider it if they changed or better train their staff and actually give them better cleaning supplies - we're STILL IN A PANDEMIC for crying out loud! The hotel location is good, provides breakfast, around a lot of shops - but the service has been a HORRIFIC experience. If you still choose to come here - good luck!