FYE — Attraction in Middletown Township

Absolutely awful customer service by MANAGER NAMED DANIELLE. This has been my second terrible encounter with this woman - who seems to be the same person others have described as I’m looking at previous reviews. First, she left a new employee (who was a sweet heart) alone in the store. When something rang up incorrectly the new employee apologized and said she would try to get ahold of the manager to fix it. She called and texted multiple times with no response. When the manager eventually came back over 15 minutes later, she looked high, she could barely keep her eyes open. She then told me that the item was marketing incorrectly, but assured me “this is actually a better deal it rang up cheaper than it was suppose to”. It rang up for 5 dollars- it was supposed to be buy one get one FREE. She insisted that $5 was a better deal than zero dollars. She then tried to tell me to “just go get another one and it will be free” I said I don’t want another one. I want the items I brought to the register for the price that they are marked. She eventually called a higher up, who of course did the right thing and told her it should be free. The original cashier apologized profusely, verified with me that the sticker was the color I thought it was and that the signs all over the store say that items with those stickers are buy one get one. Another employee who walked in as this was occurring also said yes, of course it should be free. Yes, that sticker is yellow. Yes the signs do say yellow stickers are buy one get one free. DANIELLE seemed to be the only one on a power trip who doesn’t understand that free is a better deal than $5. As I’m finishing up, thanking my original cashier and telling her good luck with her training and I start to walk out, I get halfway to the door and this Danielle woman YELLS across the store “you clearly never worked in retail” - as if that’s an insult, but that aside, any one who has worked in retail knows that if something is marked wrong by the store- the store eats that cost- not the customer. Regardless of that, a manager yelling insults at a customer as they’re leaving is absolutely unacceptable....

As one of the few locations left for FYE, and none around me as I live in New Hope, PA( and traveling to Camp Hill, PA isn't going to happen) Coming here always brings nostalgia to me whenever i can get here. This location in particular always has a great mix of pop culture and entertainment, usually always has what I want and that's always nice. The staff especially is always super helpful, I can't even think of a time of coming in( I do not get to shop here often as it's a fair distance from me)where the staff hasn't been helpful in finding my needs and always greeting me. One of the managers i dealt with a day or so ago, Danielle, handled me like a pro while staying helpful to all the guests, even held a conversation with me about Pokémon Pops and figures, and even entertained my prying question of what Pokémon her child would pick and even while busy helping other guests. She was super fantastic! The last time I was in, I was helped by another manager, I forgot her name(Sorry!) and she was pretty good too! The staff being helpful and helping me find what i need is always a plus, I hope they keep the good ones around, not many can keep quality...

The business in a whole was a good experience,because of their inventory and the help was nice as well. There is or did have a young lady that would go the extra mile and if the computer says ," not in stock" well she would go to the area it was in and double check,now if it was not there,she would then say "let me see if I can get it for you"

Now that's a person that's by her self and being the lady she was ,in the USA ARMY/RANGERS we call her service a= Self Motivated individual. I do like that,and into to days time the kids are handed on a silver platter everything and anything.

The people that own these stores are trying to pick a good individual with a good attitude. Oh and one more thing= they give military discount,which being retired army,it's a welcome pleasure that as a ARMY RANGER coming back from Vietnam we were hated and spit on and really not welcomed to our home land,I know because I spent 3 straight tours...