Nails Image & Spa — Attraction in Minneapolis

I tried this location out after seeing really good reviews online and was excited for a really awesome experience. However I left feeling pretty disappointed. I would say overall the quality of my nails was, okay. She didn't do a bad job, but she was clearly rushing through the appointment.. I did not feel listened to or like it mattered that I had even made an appointment. I arrived early for my appointment and still wasn't even seated for an additional 20 minutes after my appointment time. Every time I tried to talk to somebody nobody listened and I was often spoken over when I tried to talk about what it was I came in for that day. When I emailed about my appointment online I specified that there was specific designs I wanted done and wanted to know for sure that they could be accomplished at this location. At no point did anybody actually talk to me about why I was there or what I wanted. When I tried to pull out my phone to show pictures of what it was I wanted my tech only looked at one picture for half a second and then proceeded to rush through removing my old polish. She then left and worked on a different person's nails for 15 more minutes before coming back and then just starting work without asking me anything. I had to stop her and show her and what I wanted and explained that I had picked out colors which is why the swatches were there in the first place. She seemed really annoyed with me about this too and I felt like this would be going better if anyone was listening to me or asking me what I want. By the end I was pretty disappointed in my nails, the designs were really basic but, they were technically what I asked for, and none of my nails were the same length one of them being twice as long as any other nail. I felt like this was obvious and did ask for them to be taken shorter but she barely filed them down. I tried to chalk it up to it being busy and having taken in a lot of walk-ins as well as appointments. But I felt the quality was really lacking as well as a poor customer service experience. When I make an appointment I typically expect to have my own nail tech working with me, not splitting their time between two people. I also expect to be looked at or in some way acknowledged when speaking to my tech especially when I asked ahead of time for a specific service. Again the nails were fine if I was looking for basic, but I was looking for something extra special and was left feeling very...

I used to go here all the time when I first started to get acrylics because it is walking distance from where I live. At first I thought they were great and I really liked them! And they cut me a couple of times and made my nails really uneven and really thick and some really thin. But like I said, I didn’t ever really notice, or if I did I didn’t really care. Because like I said, it was my first times ever really getting acrylics. But then I went to a very professional nail salon and I relished how choppy and bad my acrylics were from this particular nail salon. And one day I decided to go to this nail salon one more time and get a fill because they wouldn’t be starting a new set so I thought it would be fine. But when I asked for a fill they told me that they couldn’t? And would have to get a new set? So I mean, I was already there so I said ok. When it came to the nails shape, I asked for coffin shape. She said that they only do round or square. So I said that was fine and asked for squad. Then before I got my old nails off to get the new set, I thought she would have known that my nails would be really thin and sensitive sense I’ve had the other acrylics on. But no. She shaved then down so, so, so, much. It hurt so bad, and I told her that I hurt and she didn’t really Seem to care. Then it came to cutting and shaping the plastic nail. I usually get them at lease an inch long and told her that. But she cut them really, really short. And I asked if she could make them longer in anyway and she told me that they would look longer when the gel powder was on. So I said ok and she started to put the gel powder on. They didn’t look any longer. So I was sad about that. And when it came to the filing to shape them some more. She kept filing them down, down, down, and they where almost to the tip of my finger. I usually get them at lease an inch long like I said, so I made me kinda mad. Anyway, when they where completely done, they were very uneven and very thick, they were also very sore. And all the nails fell off about four days and took half my real nail with them. Two of my nails are completely gone. This is not the first time this had happened ether. I would not recommend them for acrylics like my story explains, but they are really good with just a paint or gel. They make really pretty designs and are very welcoming and nice. Their nails salon is very well kept and clean. I would just NOT record them...

So there are a few things about the salon that I want to say. First off, I absolutely love my nails I think they’re so cute and almost perfect... something I rarely say when I get my nails done. However, I was not impressed with their ability to schedule people/time-management or their prices.

First I want to talk about the prices. When I booked online, I requested a full-set gel acrylic ($45), paffin ($5), and design ($5) which should have totaled $55 without tax/tip. This is also what I saw when I walked into the salon on their price board. However, when I went to pay, the lady(blonde) charged me $68 and when I asked her why it was so much higher than the prices I had seen online and in the store, she told me “it’s $5 and up for a design”. I was shocked. I would have possibly understood if it had been $10 since I did the same design on both hands, however $18 for XO❤️design(picture below for reference on design)? That’s absolutely ridiculous and if that is the case, it should have been on the price board AND online to ensure consistent prices.

Secondly, when I walked it, they didn’t seem to have any idea that I was coming or had scheduled an appointment on 02/06 for the 9th at 1:30 which I had the confirmation text for. This was slightly aggravating because why would I schedule something online if the workers don’t know that I did or what I wanted? Then, I noticed there were only 3 techs working, which would have been perfect if another four people hadn’t come in (3 of which said they had appointments). No one was available for their appointment, so they all had to wait. One man sat for at least 45 minutes the in the waiting area and a pedicure station (he was moved there after about 15-min) and another girl waited 45 minutes before being attended and that was only after she said she was going to have to leave soon because she had another obligation. If the salon didn’t allow for appointments or at least told people it’s a “first come, first serve” thing, this would be absolutely understandable, however this was not the case.

If the nail tech hadn’t done such a great job on my nails, I would give this salon a 1-star rating, however I love my nail, regardless of the hectic environment consisting of poor time management and the pricing gauging I believe I...