Macy's — Attraction in Monterey

On Aug 17, I went to the store and purchased an item. Because they did not have the right size, it was to be shipped to me by UPS. I received a notice of delivery on the 24th, but there was no item at my front door. I filed a claim for an undelivered item with "customer service" which they rejected in 24 hours. I contacted the store manage and upon explaining the situation, he said he would contact the "order/Logistics" office. After a few minutes, he called and said I need to contact "logistics" and they would either give me a refund or send me another item. He provided the same number as the "customer service" which I had called previously. Upon calling "customer service", they said they have no idea where the "logistics" office is and whether I wanted to have the case reconsidered which was contrary to what the store manager had told me. I called the store manager explaining what had been going on, and he said I should have told them I wanted a refund which was counter-intuitive for if they were going to issue me a refund in the first place, they would not have rejected my claim. Ironically, while talking with the manager, a neighbor brought the package. which was mistakenly delivered to her. Apparently, there is communication problem at Macy's. Furthermore, I paid $370 for the item only to realize that it was offered online for $210. I would stay away...

I would like to commend two fantastic staff members;Thomas in watches and Pam in footwear.My wife and I frequent Monterrey each holiday from Australia.We both love the shopping experience at Macy's and look forward each year to catch up on our shopping needs.I have really enjoyed buying watches from Thomas because of his amazing technical knowledge.There was a particular watch I could not buy in Australia and Thomas made sure I had my watch before leaving for Australia.I have bought a number of watches from his department and all of them were just right for me.I have told all my friends about him in Australia.Such a patient and attentive representative of Macy's a great asset to your company.My wife and I would like to mention the wonderful Pam in footwear.We were leaving Monterrey for NYC at Christmas.Pam advised special waterproof warm boots.I cannot tell how many times we thanked her as we walked the streets of New York during the blizzard that hit Christmas 2017.We loved the snow, the dry shoes and the perfect holiday season,thanks Pam.My wife always says she is going to see Pam not "I am going to Macy's' We always talk to our friends about our travels and we thought we should recognize the wonderful staff who provide that great experience to travelers from the land down under.William and...

I just went to try on a pair of shoes. I waited around the register/doorway they get the shoes from for a while. Then I saw an employee at a different register (still in the shoe department ) chatting with a non-employee (maybe her bf, maybe just a friend). I asked the young lady if I could try on my size and she said no, she’s in a different department and turned her back to chat with her friend. I said, “Excuse me, there’s no one here. Can you ask someone to come over?” She pointed to the handbag department and said “She’s with someone right now, but she’ll be back.” So I said, “So she’s in the handbag department and there’s no one in the shoe department, but you.” I was confused. Then 2 other customers came and asked me if there was anyone in the shoe department. I said, “Just her, but apparently she can’t help because she’s in a different department.” They said, “We don’t have time for this.” I agreed and we all left. I still don’t understand how an employee in the shoe department can’t help with shoes, but I’m supposed to wait for the employee in the handbag department to help with shoes. Too bad this employee is wasting time and Macy’s money chatting away so Macys is losing business. I recommend hiring people who try to be helpful and provide...