Staples Print & Marketing Services — Attraction in Mooresville

I had an experience at Staples in Mooresville, NC that I'd like to share.

Back in April I sent a company called iMemories all the video tapes I had collected over many years of recording family functions. I had captured, birthdays, family reunions, graduations, Christmas's, loved one's who are now passed, etc. They digitized them and after a few months I had them back and had access to them on line.

My plan was to take all relevant parts of each of the videos and copy them to 5 different family members digital albums. It was a daunting task, over 400 hours of videos, snipping parts of each video and putting them in the appropriate album. Then I went thru every digital picture I'd taken, ever, and uploaded each picture into the appropriate album. That, too, took months. I then ordered 5 flash drives that were shaped like Christmas stockings from a company in NJ. What a cute idea, I thought. I un-compressed the files, saved them just like you're supposed to but I couldn't get them moved into the flash drives. I was so stressed, I had to get this done! I wasn't sure what to do, I just knew I was almost done with this project after 6 months of working on it, and I didn't know how to finish it.

So I took my laptop and went to your Mooresville Store. There I met Cody, Skyler and Chris, the 3 tech guys on duty that day. I explained what I was trying to do. They stepped in and worked the problem. Cody tested out the first flash drive, looked at the errors, tried to figure them out, get around them or over them. He figured out pretty quickly that it had to be the flash drives. Well, we knew at least that 1 out of 5 was bad. We went on testing the rest, yes they, too were corrupt. So I purchased the flash drives I needed from your store and we began uploading the digital albums onto each one. They were 16 and 32 GB, so this took some time, but I was hesitant to leave in case another error message popped that that would hinder my progress. They were gracious enough to allow me to stand over to the side and let each one upload to make sure the project was finally complete. Skyler, Cody and Chris kept checking in on me to make sure things were going alright when things slowed down a bit.

During this time, and it was over 4 hours, I watched these 3 guys provide some of the best customer service I've ever seen. They were everywhere, making sure anyone and everyone received assistance or guidance. Even when one customer was a bit rough, they maintained their professional and courteous. Because of their awesome customer service and patience with me, we completed my project and I and so grateful! We've lost many family members over the years: giving the gift of video and still memories of these loved ones to our family will be well received, I'm certain. And it's actually been a gift to me, too. Thank you Cody,...

We went to get a battery replaced for an iPhone. They raved about how amazing the liquid armor glass screen protector was. We were told it would protect the phone from scratches and drops. After two weeks not only were there scratches, but one little drop cracked my whole screen. We went to get it fixed because they told us if we had any problems that they would fix it. The guy there told us that there was nothing he could do, even though it should’ve been under warranty because it had only been two weeks. We then left and went to CPR (Cell Phone Repair) not only were they helpful and kind, they also fixed it the same day and took $10 off the price. Would recommend CPR, not staples for ANYTHING to do with phones!! CPR is 100...

On 12.31.20, I arrived at the Mooresville store to inquire about having a custom dimensional print done of the attached photo. I fully expected that IF it could be done that i would have to wait for several days for delivery. I recognized the print service manager from working with her on a prior project and she (CHERYL) came right up to me to assist. AS always she applied her expertise to my jpeg file and had it printed to 'perfection' . Cheryl's friendly CAN DO professional ways exceed expectations and deliver great experiences at the Mooresville store every visit. Her staff follows suit and delivers amazing results as well.

Thanks STAPLES for...