Red Robin Gourmet Burgers and Brews — Restaurant in Mooresville

Selection was made to have a burger, but a dressed up burger with some different flavor added to it... after reviewing the menu, couldn't fine something that would wake up my taste buds.. found the same burger repeated on the menu but on different pages... settled for the chicken entree dish with 2 pieces of breast with a touch of salsa sauce... ... did not need anything else cause it came with a nice colorful salad... then things started to fall apart... ordered the bottomless drink , an Orange cream root beer float which with the first sip it tasted very bland, ...stirred it up and the added flavoring was not mixed well ... then stirred it up again and the whipped cream atop lost its pretty body and started breaking up and floated pieces was like looking like when you shake a snow globe .... Took another sip and still tasted very "not" delicious, just seltzer-ery.. request was made to replace with ordinary root beer soda... Done, No problem, waiter was very attentive ..... Then enjoying the chicken breast with delight and started eating it with my salad and as I am in conversation, I have another bite of my salad and begin chewing, ...Suddenly I feel an "unordinary" leaf in my mouth... I am thinking "What is this leaf made of to feel so hard"... I move it gently to the forward of my mouth and place it on my fork...and long and behold ..Its a "Foil", yes the aluminum foil found to seal a bottle that you pull and remove that provides a seal from the manufacture.... yes, the item that is pulled off with your fingers and discarded.... The floor managers could not help looking at my face since I was seated in the center of the dining area... and ask "I there anything wrong"... .I just showed him the tip of my fork with the foil still on it and it was self explanatory... In their defense, he was very apologetic and offered to replace the whole meal, ... I declined, due to the feeling of untrustworthy from the kitchen... cause it made me think who ever prepared it, will be mad of my reporting this and do even worst to my dish. (watch to many episodes of food network)... So, I paid the bill with deduction adjustment for the meal... and decided then I will not return, until the kitchen staff finishes college or gets married several years from now... Thanks for reading, hope you enjoy and have a better experience as all the 5...

My wife and I moved to Mooresville a little more than three years ago, and Red Robin became a weekly must for us. The burgers were great, fries always hot and the service was efficient and what we hoped for.

Over the last year or so, these qualities started declining. On a consistent basis we would feel less welcomed, the quality of the food declined and overall service has suffered greatly. What we loved about this location had started disappearing. The turnover of staff was apparent after we stopped seeing some of our favorite servers there.

We tried Red Robin in Mooresville this past week and came to the realization that this might not be for us anymore. Servers would visibly go out of their way to not offer more fries or drink refills as you could easily see them look in our direction and change their route to other tables or disappear into the service are never to be seen again. I also believe the table payment kiosk has led to servers not checking on tables because the incentive to provide quality service throughout the dining experience has lost its value to a server by being able to pay on the kiosk.

It's unfortunate because we enjoyed this establishment for a time, but the quality of food and service just aren't what...

Their rude host ruined what was otherwise a good experience at the tail end. Got our table quickly, food was fine and came out in a reasonable time, server was friendly and helpful. As we got up to leave, we noticed the kids' balloon tree was nearly empty with just a few balloons at the very top, which were out of reach. Not wanting to climb up there ourselves and potentially knock over the whole setup on the neighboring table, I walked up to the host to ask if there were any other balloons available for my daughter. He rolled his eyes and grumbled something about being swamped and understaffed and stomped off to put menus away behind the host stand and then continue to ignore us. To that host, you literally undid all of your other teammates' hard work with your bad attitude. I promise you, my 3 year old had absolutely nothing to do with your staffing situation or whatever else has happened in your life to make you think it was acceptable business practice to take out your passive-aggressive bs on your customers. Great job, buddy. We won't remember the bottomless fries, the delicious burgers, or the friendly waitress. Our last memory of Red Robin will now be my 3 year old being yelled at for wanting a balloon because we...