Sleep Number — Hotel in Mooresville

Sorry to share a bad experience, but who ever owns this location needs to be aware. We arrived at the store today (Saturday) at 1015am with the intention of purchasing a new sleep number king size bed with all the trimmings. We were pleasantly greeted when we walked in and told it would be a couple of minutes as there was 1 person ahead of us. No problem. Over the course of the next 50 minutes we watched and listened in amazement and fury. When we walked in a person was exchanging a couple of pillows. The transaction was complete as we walked in and we listened for the next 5-10 minutes as the sales person talked and talked about the different types of liquor she enjoyed drinking along with various other personal items. The next 40 minutes were spent with a customer that had already purchased a bed and was buying a set of sheets. (we were offered a bottle of water after 30 minutes) When after 50 minutes the sales person said to the customer buying the sheets " now let me show you how to download the app and use it instead of the remote" , my wife and I had been ignored enough and left. We went to one of you competitors and spent $12,000 on a new bed. I understand diagnostic sales and the importance establishing a relationship with the customer. It is important. But so is having a store staffed in order to take care of more than one person at a time, especially on a Saturday on the last day of a sale! or at least have the one person who is there skilled enough to keep both customers engaged. I'm sure the $10 that was saved by not having 2 people there when the store opened was well worth the margin you would have made on our sale as well as the sales commission the person there could have made if they had made any attempt to try and juggle the situation. You have a decent product. We owned one in the past. But please realize there are now many options that are as good or better than yours and ultimately service is what makes the sale. You failed miserably...

Me and my husband have been looking for a new mattress and have been to many different mattress stores. This mattress store met and exceeded our expectations during this whole process. Josie met us at the door when we went in the first night, she was very knowledgeable with the brand that she was selling and never once pressured us into buying anything. Through this whole process this was the only location that never once tried to force a credit card down my throat or try to sell me something that didn't meet our needs and wants. Josie took the time to get to know us and what we were looking for in a bed. Me and my husband couldn't decide between a king and a queen and she never once rushed us into making a decision. We went back today to purchase our mattress and again we were greeted as soon as we walk through the door. This has been by far the best experience we have ever had and will continue to shop Sleep Number for any of our bedding needs. Thank you Josie for taking your time and helping us find the best mattress...

I really hate to leave a negative review; however, we ordered a mattress 2 weeks ago and scheduled the delivery for today at 10am. We moved our mattress out of our bedroom as requested and had everything ready for install. My husband took off work to meet the delivery people and assist. They let him know at 9:55AM that our mattress was not going to be delivered until September 21. (Today is September 7th) This is highly unprofessional and not a good way to run a business. No matter what happened , I don't see how they could not have let us known sooner than 5 minutes before they were suppose to deliver. We are VERY unpleased with this service and thought you should be warned about this issue before...