Kids Empire Moreno Valley — Attraction in Moreno Valley

EVERYTHING you NEED to KNOW! -$20 per child (No sibling discounts) This is expensive. Other indoor playgrounds offer a sibling discount, but the closest Kids Empire gets to a "discount" is paying for 10 admissions UPFRONT for $160 (Eek!) -Each child gets 2 parents in for "free" but again that's standard for all play places.

-They have IN AND OUT access which means you can go in the morning, leave for lunch and come back later as long as it's the SAME DAY. * They DO NOT allow ANY outside food **

-Before you go: Fill out the safety waiver online. It helps you get in the facility a lot quicker. If for some reason you don't have time to do it beforehand, they have 2 tablets located at the entrance but on Fridays/Saturdays and Sundays you'll be waiting a while for your turn on the tablet.

-EVERYONE in your party MUST have socks EVEN the PARENTS. If you forget your socks, you can buy them for $3. They also have lockers for your stuff if you don't want to carry it around.

They have Merch for sale! Magnets, coin pouches, crayons, plushies and more all ranging from $3-$10. Water, Juice, Soda and Milk $1.25-$4.25 All small Chips $1.75 Ice cream, Push Pops, Cotton Candy and cookies ranging from $1.50- $4.50 SNACK BOX which is PB&J Sandwich, chips, juice and pudding OR applesauce OR string cheese is $6.75

Let's talk PLAY CARD! Its $1 for a rechargeable play card. If you plan on coming back at any point in your life, SAVE this card so you don't have to pay this fee again as it ADDs UP. They have this thing called "flames". The lowest amount is $2 which gives you 8 "flames".

-What you need to know is THIS is, almost all the "games" are claw machines. NOT video games. And they all require 8 "flames" per play. They have 1 or 2 machines that cost 16 "flames" to play. So, if you choose to play any of these "games" just know they're $2 a try with the small package. The $5 option give you about 3 tries, the $10 gives you about 6 tries and the $20 option gives you about 12 tries.

The cute cars in the ad you see kids driving around are NOT included in the $20 entrance fee. Its 5 "flames" per drive which equates to $2 on your Playcard for 1 ride. The cars are in a very limited space underneath the play around and you can drive them through the "track" one way. Even though it looks fun, it's important to note the track is VERY small and gets boring quickly for any kid over 5.

GO on a weekday! It's not usually that busy so your child will have a ton of space to really enjoy their experience without running into a ton of other kids making it incredibly easy to climb, slide, jump and run over and over again.

-If you're only available on the weekends good luck to you. It’s crowded and gets dirty really easily. TIP: Make sure you're there early to get a table, otherwise you'll be left standing around the entire time, lurking, waiting for another family to finally leave.

-They have a glow in the dark dance room with music and strobe lights.

If you have a child under 3 years old, there is a special much smaller area for them! This was actually one of my favorite areas. It was clean (again on a weekday) and there weren't any bigger, annoying kids, trying to push their way in, possibly hurting a smaller child. The other parents that night appeared diligent as well in making sure their children were playing appropriately.

-Currently they DO NOT have Wifi BUT I was told "they are working on it" so that's a plus. - I counted 5 hand sanitizing stations located ALL throughout the facility; in case you forgot your own.

THE TAKEAWAY-- If you only have 1 or 2 kids and you plan on being here for 2+ hours, as long as you steer them away from the machines and eat lunch or dinner prior to, In My Opinion its worth $40 for an afternoon or evening of fun. I personally wouldn't come here more than once a month at that price range with NO sibling discounts and I wouldn't bring more than 2 children because now you're paying $60 plus dollars and even Incredible Johns is cheaper than that AND you...

I recently visited Kids Empire with my daughter, and the experience was deeply upsetting and traumatizing for both of us.

After paying for my daughter to play, I asked if she could use the smaller kids’ area, which was empty. The staff refused, citing their policy. Despite this, I complied with all their rules, including purchasing socks (which I’ve never had to do before) and drinking beverages outside the play area. My daughter felt uncomfortable and scared in the larger play area and returned to me within five minutes, saying she didn’t want to play anymore.

When I requested a refund, two employees—a white woman and an African-American woman—were rude, dismissive, and unprofessional. They denied my refund request, refused to let me speak with a manager, and escalated the situation unnecessarily. At one point, they even threatened to call the cops in front of my daughter simply because I refused to leave without resolving the issue.

Instead of calling the police, they summoned security. However, when the security guard arrived, my daughter—believing it was the police—was completely terrified. She ran to me screaming, thinking I was about to be arrested. This moment traumatized her so deeply that she no longer wants to return to the facility, and even driving past it now causes her distress.

The entire experience was mishandled by the staff. They showed no empathy or professionalism, refused to provide their names, did not wear name badges, and would not let me speak to a manager when I asked multiple times. Their dismissive and hostile attitudes compounded the emotional harm they caused my child, who should have been in a safe and welcoming environment.

Eventually, the on-shift manager, Samajahe, arrived and de-escalated the situation. He was calm, professional, and apologetic. He acknowledged that there was no excuse for the employees’ behavior, apologized for everything that had happened, and assured me that he would follow up with higher-ups about the situation. He took down my receipt and name to document the incident. While his actions were appreciated, the damage to my daughter’s sense of safety and comfort had already been done.

This experience left me shaken and my daughter traumatized. I am strongly considering legal action for the emotional harm caused to her. No child or parent should have to endure such treatment at a place meant to foster joy and...

I want to start by saying I had one of the worst experiences at a kids place. First of all. I can’t even name the two females I dealt with because they don’t wear name badge they acted so rude, and Unprofessional. And they got very personal with unnecessary comments. They literally escalated the situation to the point where they had my three year old daughter thinking she’s going to jail because she was playing in the small kid area. They actually had two securities, walk up to us in the area and of course, my three-year-old was terrified in tears. this is how it started.. we initially went in paid $25! I had a Starbucks in my hand so they told me I couldn’t take drinks in. which I totally understood. I was like OK . I’ll finish my drink and my daughter and my nieces can go play. But not even five minutes later, my daughter comes to me terrified because she is not used to being in the big kid playground like my nieces are. so she wanted me to go in there with her, but because I had my Starbucks I couldn’t so I told her go play in the small area And immediately the girl in the front desk tells me unfortunately she cannot and I said OK well if she cannot go in there and we just paid the $25 then I need you to give me a refund she immediately denied it and said that under no circumstances I would be getting a refund. At that point I wanted to leave, but because I was there with my sister and my nieces. So at this point, I’m just sitting in the front. with my daughter not getting a refund and my daughter not playing. so I thought to myself if I already paid the fee then I’m gonna get some playtime at least for like 30 minutes. so we decided to go in there btw there was absolutely nobody in there! They proceeded to do all that drama. To get us out. which it was embarrassing and traumatizing for my daughter, they told us that we would be banned from going there. But trust me I will never forget The look in my daughter’s face. and for that reason, I will never be going back there again and I would never recommend any of my friends and family to go...