24 Hour Fitness — Local services in Moreno Valley

i'm giving a one star only based on 1 person, Kelton a sales associate. A few days ago my friend who is a member to the gym invited me as a guest. I just moved to LA so my ID is still out of state. A was filling out the guest survey when this guy Kelton appears and starts questioning every answer i'm putting on the survey. He then tells me that since I live in LA and not moreno valley that I cant get a pass but that he's going to give me the tour anyway. long story short, the whole time he spoke he had a negative response to everything. everything he was saying was very unprofessional. he talked about how half the people in the gym didn't loose weight because they didn't know how to work out and they end up dropping the gym, but he could careless cause its not his problem and not his body and he sold them the membership so he doesn't care. I was taken back by his comment. Things got more tense when he made a very demeaning, racist remark, he said to my friend and I, "I'm trying to make you girls laugh cause when I tell you the prizes I don't want you to be taken back, specially cause you're Latinas and Latinas always have something to say and that way your guard wont be up''. I couldn't believe he had said that. He also said that we were high maintenance cause we had our nails done and he didn't like girls like that. after those remarks my guard was completely up, I felt like I needed to say something but if I did it could possibly cause a scene and I didn't find that appropriate, my friend suffers from anxiety and I didn't want to trigger anything. we continued the tour and at this point I was responding to his sarcastic comments. finally we came to his desk and he says, I'm going to give you just one pass for today so you can work out but I know you wont be signing up. he asked us what kind of work out we were going to do and we said, "we actually don't have much time so we want to sit in the sauna and relax for a bit", as soon as we said that he was like "are you kidding, you are in the gym and you want to go in the sauna? really? ok well I can care less, its not my body I don't have to deal with the weight'! as soon as he said that, I said to him, "i don't want to be here anymore, you made these 20 mins seem like an eternity and I'm just going to walk out". I know I wrote a lot but its important for people to know about this guy who has no respect, and I hope that someone in Corporate or Management does...

Hello I’d like to go over my first day at this gym with everyone! So I used to work out (CrossFit) after I while stop for a little under 2 years. I had herd about 24 because of the name and as a medical profession, having a gym available 24/7 is very important to me. To make a really long story and day short, today was my first day and definitely last. I only worked out for 45 min since I was just getting back into things, and in that little amount of time someone had broken into my locker (I had a lock) and stolen all of my things. My wallet included. What really bothers me is the time frame about everything. So where my cards were used to take cash out and buy pre paid cards, who ever did this did it almost as soon as i left the locker room to work out. So thankfully there is a camera that faces the only entrance and exit to the locker room. So I go to let the employees know what happened and they tell me that no one is available to review the taps since it was the weekend. So I am really bothered by this point. And to make it worse THEY TOLD ME I SHOULD USE A LOCKER OUTSIDE OF THE LOCKER ROOM SINCE SOMONE HAS BEEN STEALING THINGS AND IM NOT THE ONLY ONE!!!! AND ANOTHER NOTE THE PEOPLE TOLD ME THEY BELIEVE THE THEIF IS GETTING INSIDE HELP!!!! I keep talking with these people since it really doesn’t make sense and convince them to make 1 phone call and which who ever they called said just take a statement. The carefree attitude of the staff really did make me feel like the thief must be getting help since these people don’t want to do anything about it. So I call and make a police report and am forced to wait till Monday to see the tapes. This whole things is pretty silly to me since they have the best possible lead to who this person is since we (hopefully) have video footage of him at two locations, the gym and the store he used my cards at. But the worst thing about this all was the customer service, on my first day at the gym, I get stolen from and not one person if management was available? The whole situations made a long day so much longer. I’m awaiting a call back Monday. Any ideas or suggestions of what to do from here? — at 24 Hour Fitness - Moreno Valley...

History: Member since 1999 signed up for the unlimited 24 hour fitness plan

My husband was just there to workout and was told his membership was for active gyms only. The nearest active is in Murrieta, Ca. Supervisor Jazz came to speak with him and had all kinds of derogatory comments to say

1. you only pay $23 dollars a month that does not benefit this gym
2. You don't even fit the criteria
3. In the last 12 months you have only worked out 2 types
4. Most people are paying $300 to sign up
5. We have to keep the lights on we don't even get a percentage of your money
6. We spend over $6000 a month to wash towels The list of comments went on. I called back to speak with her within minutes of her finishing with her nasty customer service skills. I was told she was with a customer so I left my name and number. One hour and 15 minutes later no return call. So I called and asked for the site manager and was given 2 names. I was informed by a young lady that the manager mark was in at this time and placed on hold. I informed the young lady I needed to speak with him regarding a complaint. She placed me on hold to relay the information. I was directed to speak with Jazz or other supervisor for any complaints. I told the young lady the complaint was regarding Jazz. She put me on hold again. Once she returned she relayed the message to speak with 2 other persons that will handle my concern but they are not available. The part that shocked me the most was Mark the manager said 9 times out of 10 I would be able to speak with him so I should probably call the corporate office. I can not wait until tomorrow morning...