Sleep Number — Hotel in Riverside

Unfortunately the salesman really didn't know what he was doing. We were quoted a price on the ILE bed. We didn't want the adjustable base. We just wanted the basic frame with 4 legs. We asked and were assured that the purchase would include everything needed to setup our bed. We even purchased the mattress cover to protect our investment. When we were ready to pay the salesman suddenly looked confused and said the price was 800 more dollars than the quote he provided just 20 minutes earlier. He was noticeably bewildered and it took him another 30 minutes to come up with some excuse/reason for the difference in price. An error on his part by quoting from a profile of a person who had a discount for already owning a bed. Despite this issue we decided to go ahead and spend the extra money and purchase the bed. We asked and were assured again that the fixed base frame and everything we needed to setup the bed was purchased. As you probably have already guessed our bed was delivered and the first thing the delivery person says is, " do you want us to just put it on the floor? You didn't purchase a frame. " Our 20 year old daughter accompanied us during this purchase. All 3 of us can attest the salesman assured us the the frame and all items to setup the bed were included. Looking back the warning signs were there. At one point the salesman mentioned that he hadn't sold a fixed base in a long time and was searching on the computer for a while setting up the purchase. The salesman is in dire need of training. I have purchased many beds over the years. I have always purchased the frame and everything needed. This bed cost 4 times what our last Tempurpedic mattress and didn't include a basic frame. Very...

My wife and I recently purchased a Sleep Number bed from the Riverside store and couldn’t be happier. The service from Jason and the other staff was excellent. Jason took the time to explain the features of the various mattresses and had us try multiple mattresses to figure out which features we liked the best. There was no high pressure sales, which we were really happy about. Not only was the in store experience excellent, but the delivery was excellent as well. We received a call from the delivery staff the morning of the delivery and when they were on the way to our house. When they arrived with the mattress, they made sure to put on shoe covers before they went upstairs to the bedroom, which my wife and I really appreciated. They were quick and efficient and even put on the mattress encasement we had purchased for our Cal King , which we really appreciated. I highly recommend Sleep Number Riverside and would definitely purchase...

Well, bit the bullet ad paid about $7k for a new bed. How could I go wrong? They tell you you have a 100 night trial, satisfaction guaranteed. The salesman seemed to be really knowledgeable and nice. I should have nothing to worry about.

But what they don't tell you is that you can only return part of your bed. The base is not returnable. How can your bed be satisfaction guaranteed, but you cannot return half of it??!! Of course the salesman did not mention this.

BUYER BEWARE, PLEASE!! You CANNOT return half of your bed despite Sleep Number claiming you have a 100 night trial. I learned my $3.5k lesson the hard way. I completed the purchase over the phone so it was really easy for them to be deceitful. Please be very cautious when buying so you don't get ripped off a chunk of...