Never have a birthday party there!!! There is no notification anywhere through email or on their website what is and isn’t provided. Just a vague one liner saying crockpots are allowed and you can have food delivered. NOTHING saying there is no concessions to order food. No paper products given either. We had to rush while the kids were playing to grab items. Secondly the staff is not organized at all. They brought us to our reserved spot after checking in and then never gave us the stickers/wristbands so we had to go back and wait in a long line again which wasted our limited play time. They said they would get us waters for the table which I had to go remind them of since they never brought it. The arcade game cards are super confusing and you can’t reload at the kiosks. Which by the way only take cash. There’s an ATM which is out of order. And make sure you watch your property!! As we were cleaning out our area the staff came and threw out our personal property out. The reason I got was “no one was there”. Which I said it was due to us making trips out to our car!!! The owner was aware of this and did absolutely nothing!!! Staff did nothing to help and the owner stopped on his way out to listen to me asking the staff why they would throw our property away and then he left to go home!! Never got an apology even let alone any type of reimbursement. I left phone messages and emails to speak with the owner after the fact and never got a response. Complete fail. The bathrooms are disgusting!! Trash is overflowing out it and it smells when you get near them. It is more expensive to have a party there and you are provided NOTHING. Grand Slam and SkyZone provide so much more, staff is competent, and less expensive. It was a extremely disappointing and I will...
Read moreTruly and honestly .. DO NOT RENT OUT THE PLACE! My personal opinion it is not worth it all. You’re going to spend almost $800 for literally NOTHING! Only 32 quest is able jump, do laser tag, and or the little obstacle course thingy they have. The Arcade is not included so you will have to pay extra for that. Then to top that off one of the employees admitted that they rigged the game. Sucks because it’s a kids birthday party which you guys are charging so much for and you’re rigging the kids it’s games so they can’t win the prize. If you were going to the game, you should’ve never told us that. I also had 4 extra kids and still had to pay more for them. I don’t know I just feel like $800 for that is WILD! SO NOT WORTH IT AT ALL! You’re better off going to urban air. Also you’re spending $800 for only two hours which now that I’m really thinking about it is not worth it at all!! There is NO Concession stand - yes you get to bring your own food in but that can become a bit much/ overwhelming when throwing a party. They don’t even have Fountain drinks. They have icey but they are waaaayyyy to sugary, it was GROSS. The employees weren’t to welcoming. Not very social at all. Just sat at the desk on his phone, when asked a questioned just kinda seemed bothered. There should have been more employees to watch each station rather than us having to ask multiple times for either of the obstacle course thing and or the laser tag to be opened. The trashcan in the women’s bathroom was completely full and couldn’t put any paper towels in it because of how full it was. I AM JUST VERY DISAPPOINTED I SENT ALMOST $800 FOR THAT. Wasn’t worth it at all - save your money. Use...
Read morePros: Staff was nice!!!, Kids had fun and exercise! ,Environment was clean!, Parents can enjoy and watch kids easily from the sidelines! Small climbing wall, jumping basketball, dodge ball areas are fun. Cons: Onsite food is vending machines... Pizza/cake has to be ordered ahead (1week?) of time for parties, Very few arcade games (they really need about 5 more games for older kids). Finally Lazer Tag and the jungle gym are extra but that is to be expected.
Our experience: Have kids eat a light breakfast or snack. They will be jumping so no up-chuck foods. You can't bring foods, but call about cake. The foods in vending ,machine are expensive and only ice cream, chips, pop, water. It's not Chucky Cheeze. If parents want to jump they need to buy socks and pay for minutes too. We bought a 120 minute package but all kids could do is about 80 minutes before they want a break. There are NO REFUNDS on extra minutes bought so plan accordingly. Also there is a small kiddy area for kids shorter than 46 inches parents can go in without shoes or sticker tickets but small kids need sticker tickets.
After jumping and climbing the kids took a break and enjoyed the arcade, snacks and bathroom. They jumped for 20 minutes more then we left and went to a BBQ restaurant. Kids had fun and were tuckered out....
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