Regal Cinebarre Mountlake — Attraction in Mountlake Terrace

TLDR: Regal Cinebarre Mountlake's policy of barring anyone under 21 or without ID is baffling and poorly communicated, ruining the experience for potential moviegoers. 1/5.

Full Review Regal Cinebarre Mountlake promises a multiplex experience with first-run films, light meals, beer & wine, and indie shorts by local filmmakers. On the surface, it appears to be a decent cinema, but my experience there left much to be desired, warranting a dismal 1/5 rating.

The most glaring issue with Regal Cinebarre Mountlake is its inexplicable policy of barring entry to anyone under 21 or those without identification. As a frequent moviegoer, I found this policy both baffling and frustrating. It seems counterintuitive for a theater that serves alcohol to enforce such a restrictive rule. One would assume that IDs would be checked at the bar, rather than barring access to the entire theater for those who simply want to watch a movie without drinking.

To illustrate the absurdity of this policy, imagine Disney barring entry to everyone who didn’t bring their IDs and were not over 21 just because there is a bar inside. While this policy might be a legal requirement, it should be clearly stated on the theater’s website or in its description. Unfortunately, this crucial information was not available until we attempted to purchase tickets, only to be informed that we would not be allowed to enter or watch the movie without ID. This lack of communication is truly mind-boggling and reflects poorly on the management.

Moreover, the theater’s location near family apartments makes this policy even more perplexing. By excluding anyone under 21, Regal Cinebarre Mountlake is alienating a significant portion of potential customers. This is not only a lost source of revenue but also a missed opportunity to foster a community of loyal moviegoers.

For most adults with ‘adult’ tastes, there are numerous ways to avoid watching movies with children. If they want to enjoy a showing of a popular film free of noisy children, they can opt for a subsequent weekend or an emptier earlier showing. All data points to the older crowd barely turning up for movies anymore, especially after 2020. Streaming has become the preferred choice, and older adults are rarely a significant factor in box office revenue. The real money lies in the audience 34 and younger. While making certain areas child-free is understandable, there are far better methods than this to improve the movie-going experience.

As someone who was simply looking forward to enjoying a movie, the experience left a bad taste in my mouth. The restrictive policy and poor communication overshadowed any potential enjoyment of the cinema’s offerings.

If you plan to visit Regal Cinebarre Mountlake, make sure you have your ID and are over 21. However, if you are 18 and just want to watch a movie, you will be out of luck. This poorly executed policy and lack of transparency make it difficult to recommend Regal Cinebarre Mountlake.

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I went to see the Barbie movie on July 26, which is my birthday. I am legally blind and now 67 years old. I need to use a visual assistance device to see anything including a movie. That's what I was doing when I was there on my birthday. We actually had invited other people who is sitting in another part of the theater for me. Myself and my daughter for trespassed because I was using a visual assistive device to see this movie and I was accused of filming. I was not filming I showed them how my assistive device worked and was using magnification only. I clearly identified myself as legally blind and severely visually impaired. And yet they chose to trespass me. They're now accusing others in my party via Facebook messenger saying that they were acting out. That is not true. In fact, they were all able to watch the end of the movie. Where is my daughter and myself were denied that opportunity.

I have tried contacting the corporate customer service and I can only leave emails and Voicemail. There has been some of that has touch base with on Facebook messenger. Their response is that they have escalated the complaint but they do not know when anyone will answer because they've had multiple other complaints. They need to deal with.

It's disturbing to think that they have multiple other ADA complaints. They need to deal with on the corporate level. All I am asking for is refund of my tickets and revoking the complaint against me. They broke federal law by denying me my ADA rights. They also broke part of the civil rights act by denying me my ADA rights. I am asking that somebody from corporate contact me directly since I have put my direct contact information in both voicemails and emails to corporate. This is...

Not the place to go if you care about watching the movie, and a lot of misses in the details. Sure, it was nice to order from our seat and get our food delivered to us... but then they came back twice DURING the movie to to talk to us and have us pay. It would have been so easy to pay when the food was delivered during previews and not interrupt the movie at all.

However, since everyone has a call button and can order anytime (not just at the beginning), that’s the concept they’re hanging their hat on, and they’re not really concerned with repeatedly interrupting the movie. So just know what you’re getting into.

Personally, I think ordering once at the start of the movie should be sufficient for a typical 2-hour movie, and the added interruptions don’t improve the viewing experience. I can only imagine what it would be like if the theater was more more full and there was constantly talking about food orders all around you, but thankfully we were there on a quiet night.

Other misses: There are also no personal tables for each seat like on the Regal website, so you do actually have to hold the food on your lap. The overhead lights during the movie are a bit brighter than other theaters, probably so you can see your food and have more delivered to you- but we had finished our food during the lengthy previews, and would have preferred a darker viewing experience. The food was pub average, not something I'd ever seek out on its own. And finally, we could hear the next theater over a bit too well during the quiet parts of our movie.

For us, the “order food from your seat!” concept just doesn’t pan out as a positive...