Main Street Renewal - Nashville — Attraction in Murfreesboro

9/9/25 Mainstreet I have called regarding the mold work order placed by Kevin on 8/22 even messaged him for follow up as customer service was no help! I have left voicemails as well can someone please follow up with me as Kevin advised not to use the bathroom due to the smell of mold

8/22/25 Kevin from main street has fixed my leak. Kevin was very knowledgeable and placed a work order for the mold in the bathroom as well. Thanks Kevin!!!

They sent Ron again and I greatly appreciate them for sending him. Of course he was courteous, and quick. I can use my tub again. Thanks Ron!!!! Main Street he needs a raise!

Ron was courteous, friendly and knowledgeable. He changed those darn smoke detector batteries for me as they were on my last nerves and I’m a shorty who had high ceilings, He put in light bulbs considering I couldn’t reach them. Ron gave me some advice of some other things around my home.

Updated review on 5/21/24 after move in of 3/23/2024 this home has ants extremely bad I’ve tried to get them to get someone to come out since I had to place a work order on 3/25 and 3/26 for the same toilet leak that failed the home and was supposed to be repaired correctly. I spoke to a representative today 5/21 as I came home after 5pm and walked in to my home being extremely hot the temperature read 83 degrees. I turned it off, changed the batteries, flipped the switches on the breaker box and checked for leaks I did not see any. I leave the air off until about 8 turn it back on still nothing. I place a work order. Fast forwarded to today 5/21 8am speak to a representative to see if I can get someone to go to my home as it is extremely hot outside let alone inside. A lady(sweet, good customer service) proceeds to verify me and issue an updated work order and I decide heck why not ask about the ants you know. She tells me that unfortunately at this time it is my responsibility as it is beyond the 30 days so the app will no longer allow me to submit that request. I explained to her that even before my 30 days was over I was never able to submit the request in the app. Needless to say I just let it go but I do want to say the worst their customer service is good however their service for fixing issues properly ( I have pictures/videos/emails throughout my experience with MSR) is terrible some of the things I have experienced could have been avoided if it was not for pure laziness ex: connected wires with painters tape. I am extremely upset that I have been told no one will come to my house to look at air until hopefully Thursday, when I asked what am I supposed to do get a hotel room and then turn around and pay rent I was told I’m sorry but yes. Like this is bs at its finest with great customer service they give all the empathy, kindness, tone etc however when it comes to work or needing something done I’m not confident at all! I thought I loved this home and was considering fully purchasing but I want out of this place and away from main street. I hope Danielle can find a company that can match her work ethic and not be overwhelming by being short staff and etc or maybe become the head person and help get things in order. Danielle again so happy to have worked with you and you to be a buffer between myself and the chaos of MSR they don’t deserve you. MSR please get it together!

Danielle has been absolutely amazing during this process. It started off rocky for me and I was getting very discouraged before talking with her and since she has completely turned my experience around. She has worked very hard, kept in constant communication with me before I can even call she is calling me with the answers to my questions that I didn’t have the opportunity to ask! Danielle from my kids and myself...

My recommendation is if you have another option, do not rent from Main Street Renewal. They are unresponsive in regards to many areas of their customer service. This review is only being written after multiple attempts to contact someone regarding the end of my lease.

I moved into a MSR rental in October of 2023. I arrived at 6:00 am to find the house in a condition less than move-in ready. there was a dead mouse in the kitchen the kitchen sink wouldn’t drain one of the bathtubs wouldn’t drain one of the toilets wouldn’t flush there was a pair of little girl’s dirty underwear under one of the sinks there were multiple burn (trash) piles in the backyard the fence hadn’t been installed properly leaving a gap at the bottom for the dogs to escape from there was paint all over the floors from whoever painted the walls (although not recently) the rugs hadn’t been cleaned the house hadn’t been cleaned although the toilets were taped like they had been two of the bedroom closets couldn’t be used as the brackets weren’t secure in order to hang clothes

MSR refused to handle the burn piles even though they should have been removed before I moved in. There were dangerous items in the piles which posed a threat to human and dog. I paid $500 to get the yard cleared of all hazards.

During my time in the house, I only had a few maintenance requests. They were addressed in a timely manner by the maintenance team. I want to reiterate the issues are not at the maintenance team level but at the executive level. I had no problems with the maintenance team. They do their best with the tools they are given.

As it neared the end of my lease, they sent a renewal. I provided my intent to move out as I was looking for a house closer to work. After I confirmed my move out date, I asked multiple times for a walkthrough date. Given the condition of the house when I moved in, I knew I wanted to be present for the walkthrough. A few weeks after I had moved in I was informed the previous tenants had been evicted. MSR clearly does the bare minimum for a new tenant if the previous tenant doesn’t leave the home in good condition. MSR never scheduled a walkthrough nor made communication efforts to try and accommodate my request. They mostly ignored my requests. I paid to have the home professionally cleaned and crossed my fingers.

After I moved out my neighbor keeps me informed as to the status of when MSR shows up. someone finally shows up and tells her he has never seen a house so clean when a tenant moves out a carpet cleaning company shows up and spends 27 minutes in the house (the entire second floor is carpeted) a cleaning company shows up (max they are there 2 hours) and proceeds to leave the garage open for ten days

For a house professionally cleaned prior to move out, they deducted nearly $600 from my security deposit. They claimed carpet cleaning and trash removal.

Since I received the letter stating the security deposit deductions, I have made multiple attempts to contact them. They are unable to be reached. They ignore emails and phone calls.

My aforementioned neighbor called them repeatedly when the garage door was left open. Apparently the TN team doesn’t work.

If you are left with no choice but to rent with MSR, take a ton of photos. I took nearly 300 when I moved in. However, they won’t do you any good if MSR won’t communicate with you. Get loud and don’t stop banging on their door until they respond to you.

MSR, I would still appreciate the opportunity to speak with someone. The misunderstanding of carpet cleaning and trash removal can be easily straightened out...

Such a shocker to find out a big company with “branches in over 30 cities” could also provide such careless and corner cutting attempts at fixing/remedying anything. If they do send someone, it will generally require multiple visits, often because they hire the wrong type of local business who can never actually fix the problem, or they aren’t even the appropriate business to handle (they hired a ground/landscaping crew to fix a door, for example). Currently, we have several outstanding work orders with little retribution, and some of them rendered us without a working kitchen sink and 2 weeks with flooded basement bedroom.

The worst of it all comes five months ago while working abroad, when I noticed my first attempt at a payment wasn’t going through on their resident portal website. I immediately reached out two days with concern to make sure it was paid on time, at one point I was talking to three different sources attempting to get to the bottom of why the payment was I accepted. I was assured from two individuals that first time payments can often take extra time and that “there’s no need to worry, everything looks good on our end.” Little did I know that my payment had been rejected because of clerical error 2 days from when I paid it and the people I was speaking to never bothered to check with Accounts and truly find out. As a result, on the 15th of the month without hesitation (5 days after just telling be to wait it out), they sent an eviction letter in the mail asking me to pay $600 plus late fees.

Coming home from a work trip at the end of the month and finding sitting in my mail was insulting and heartbreaking. Despite anxiously and honestly trying to make sure a payment happens, instead they hit me with that.

I have done the 25 minute wait time call more than you can know, I have emailed nearly every department to speak in detail about this, and all that ever happens is either a straight “no, it’s the tenants responsibility...” false hopes from the more understanding employees, or worse, that they will call you back. They don’t. You call them. Even if it’s your sink not working. Or your basement carpet reeking of old water and mildew/mild. Or being hit with automated $600 fees regardless of what’s going on the other end of the office. They love to see money, they hate to see it go.

They don’t care about their tenants, and they definitely don’t care about their properties. They do the bare minimum and they can be cause they have you sign enough paperwork to basically ensure they never have to treat you like a human being. Worse, it takes away nearly any right or power you have to take care of yourself. Something they have no interest in doing

I’ve had to fix more misaligned doors, poorly insulated windows, and other odds and ends myself because calling them to do it is a colossal waste of time.

It’s 2020. Maybe this is the year...