Gaylord Opryland Resort & Convention Center — Attraction in Nashville-Davidson

Do not waste your money! From check in our guest experience was negative. We booked using a virtual card through the Marriott website and at no point during the reservation process online was it mentioned that the physical card must be present. Front desk staff was completely uneducated about the Marriott programs and what we were using. This prevented issues and a huge delay at check in causing delayed time with my family and time to enjoy the experience. Once we got up to the room we had to call both Marriott and the virtual card company to make sure we were not double charged taking more time away from our experience. Once we were off the phone we changed to go to Sound waves. The first thing we done was went to rent a locker and the locker was broken so I had to go try to find someone. I ended up having to wait in line outside of sound waves to speak to someone. Caleb who helped us was great! He came and corrected our locker issue. My husband and I then walked upstairs to the adult bar and pool we waited at the bar for fifteen minutes for no one to show up to serve us. We walked back downstairs to the restaurant where we ordered chips and salsa and a side of fries and two double jack and cokes.We told the lady taking our order what happened and she yelled across the room and said no one was upstairs and her coworkers responded that someone called in and it wasn’t staffed. We were standing in front of the bartender while he was making our drinks. The bottle he was pouring from was almost empty and he poured one cup a single and the other cup he ran out of only pouring a maybe three count into the cup and filling the rest up with coke. We paid $56 for a splash of Jack Daniel’s and a coke so I said something to him. The bartender sounded aggravated and walked off to grab another bottle. When he returned he took the two cups he had made before and poured some out of each of them. The bartender then opened the new bottle of Jack without putting a pour spout on it and dumped Jack into both cups on top. By this time I was very upset not only because of how the drink would taste but the unprofessional approach and lack of knowledge of the law that alcohol bottles are not to be married into the same bottle or glass. The bartender went to dump them out and I said don’t worry about it we will just drink them. We waited another 20 minutes waiting on a side of fries and chips and salsa with everyone around that ordered after us getting their food. I saw Caleb and asked him if he could check on it he apologized and took care of finding our food. The bartender approached us while we were sitting there trying to eat trying to make excuses for the drink issue and we asked to speak to Caleb again. Caleb came over and sat down and actually cared about our guest experience and was very understanding why we were upset and was more than accommodating.

My husband and I went to enjoy time with the kids at sound waves the overall atmosphere was ok and mediocre at most not worth prices that the resort charges.

We made dinner reservations at Ravello and was hopeful it was going to be amazing. It wasn’t! We were seated and waited for our server. Like I do an every new restaurant we’ve been to I ask for guest favorites and recommendations. The server was not helpful at all so I ordered something that would feed our table. Drinks came out slow and it took forever for her to take our order. My husband ordered the monthly special pizza. We ordered the bolognese, Alfredo, Cornish hen, and a cheese pizza. First, the salad we ordered was a Cesar salad and it had no flavor. We waited 45 minutes for the rest of our food but before we received it the server came to the table saying she made a mistake on what the monthly special pizza was and they could make something else but it would be a wait. We said just bring out what she had so they only brought the pizzas and nothing else. So my husband did not get what he ordered and none of us got our food until ten minutes later. The food was awful and uneditable. No flavor and cold....

Check your room charges daily! I called the concierge about check-in charge questions. As we talked she informed me that I had nearly a $200 charged to my room from the Falls Bar. I immediately left my room and went down to the Falls Bar to speak with the manager to inform him I had not been to the bar. The manage produced a receipt with my room number and my last name spelled out. It was written out, not signed. My last name was misspelled. Someone knew what room I was in and FORGED MY NAME. The bar manager was very hesitant to believe me. He went to the concierge desk to see if someone had a name similar to mine to which there was not. He said that he would have to speak with someone tomorrow regarding the incident. I did not trust that so I asked that he call the hotel manager on duty that night so that he could be brought in on our conversation. Tyler, the manager, was very helpful. He assured me that the table number was on the receipt and showed me such. He noted that security would be brought in on the incident immediately. After speaking with security, he told me that security would first check the cameras to make sure that I was not in the bar 30 mins after check-in when the tab was opened. He then told me that they would be able to look at who was sitting at that table number when my bill was closed out at 4:08 PM. He told me that security could tell if it was someone staying in the hotel or someone just visiting the hotel. I heard from no one in security the next day for updates. I called Hotel security midday and found out that because it was a new shift of employees, no one knew of the incident. I talked to the latest security member on duty that day, and he informed me he had the receipt and it was being investigated. Tyler the manager called to check in with me as soon as he made it to work. Tyler did give an update. He notified me that security did follow me through the hotel via camera footage and found that I did not go to the bar from the time the tab was opened to the time it was closed. I’ve yet to get a callback for any clarification or closure on this matter. I have had to call myself to try to get answers. The hotel did reverse the charges to my room once they saw that I never entered the bar. This is not enough for me. It makes me wonder how often this happens without people checking charges. I’m very suspicious about who knew both my room number and my name in order to charge stuff to my room only 30 minutes after I checked in. Was it someone standing in the lobby targeting me and other hotel guests? Was it an employee slipping my info to friends? Was it a hotel guest in another room? To charge up a $200 bar tab in 30 mins means there was likely more than one person involved. I have not asked security for the name of a person, but I would like to know how the investigation is going. I want to know if they have ruled out an employee or found who targeted me. Because there are still too many unknowns, my credit card and accounts are shut off. Until I have more answers, I do not trust that it’s not an employee who gave my information out. Every time I call someone in security to see where things are, I have to speak to someone new or explain my situation to someone who is unaware of the incident. The last three people that I have talked to in security have no idea where the receipt now is. I’ve asked for copies from multiple people and just keep getting told it’s under investigation or I’ll send an email to the next shift. I highly recommend that you regularly check your room charges throughout your stay in this hotel. This is, fraud, forgery, and I identity theft. I am dumbfounded that this level of illegal activity happened in such a prestigious hotel and I am not being updated with progress of the “investigation” from the security team. With the possibility of an employee being involved, you would think the hotel would want to stay in contact to let me know they have ruled out employees being involved....

Mainly posting to contribute to accessibility and mobility-impaired reviews/information.

We stayed at the Gaylord Opryland for 4 nights as a part of a conference. The Resort itself is physically very, very impressive. As a place for a conference, the attendee literally never has to leave during the duration of the event, unless they wanted to. The atrium is most impressive, and for those who like to wander, there's plenty of space to roam - although it's almost always chock-full of people: if you like to walk/run for exercise, this isn't the best place for it, other than perhaps really early in the AM. There's plenty of entertainment for young children, and there's a wide variety of food choices available.

That said, the quality of the food was somewhat disappointing - I understand that the pricing is to maximize Marriott's earnings from convention-goers' corporate per-diems, but considering that it's also a family destination, the mismatch between food pricing and quality (Sysco) made me thankful that we drove-in, and had our vehicle readily available (the valet service, while pricy, nevertheless was always expedient and courteous; this can also be said of the bell staff) so that we could sample from Nashville's local scene. Sadly, I had just broken my ankle the week prior and the drive in, along with maybe doing too much the day after, forced me to stay in for the following days: this really exposed the weakness of the food options at the Gaylord Opryland. Even their up-tier "restaurants" in the Resort were Olive Garden/Texas Roadhouse-level, at-best. Ironically, their lower-tier options provided us with some of our best food experiences - but even then, that was relative.

Another disappointment was the room-service kitchen. I tried to place an order for breakfast at 7 AM one morning, and the automated reply noted that due to the volume of orders, they would not be able to deliver until 10:30 AM. For a facility that specifically touts its capabilities to cater to large conventions -and charging the prices they do- I feel that this is inexcusable. Luckily, the room is equipped with a mini-fridge. When you go off-campus for food, you should take breakfast options the next day into account. The rooms do not have a microwave, only a coffee maker.

This all said, the accessible room we stayed in was very, very nice. It was very spacious and allowed me to navigate easily using either crutches or my knee-scooter (wheelchair clearance and turn-radius also would not have been an issue). The bathroom was also just as thoughtfully designed and spacious, with plenty of room for wheelchair access and turn-around. Although our room did not have a zero-clearance shower (my understanding is that there's even fewer of those rooms available, and are on a first-come/first-served basis), the ADA grab-bar assists were well-placed for the tub. If you have powered medical equipment, I would recommend that you bring a power-strip, as not all of the plugs are easily accessible or are usefully placed. Bell-staff and valets were also very accommodating and gracious.

The indoors areas, as other reviewers wrote in the past, is a mixed-bag in terms of wheelchair/mobility-device access. For something like a knee-scooter or rollator, know that the surface of some of the walkways are textured roughly so as to enhance walking traction, but it's rather bumpy: if you have a scooter that has pneumatic tires, that's a better choice, here. Walking paths also have mild elevation changes and curves - while ramps and elevators are marked on the path, the signage isn't always in the most conspicuous places, which can lead to confusion. If you have a fellow traveler that can scout the paths for you (they are mapped, but the map itself can be hard to read), that will be extremely helpful. In some places the paths can be narrow enough that those who use walking aids will need to exercise extra care versus...