Update... it took 2 weeks of daily calls to finally get a resolution. Took 10 days to get both refunds. I'm seeing this business model more and more, they get the money and collect interest while we have to work 40 plus hours to get it refunded, the fees, the stress.... I'm hearing law change and class action lawsuits. 😡 It is just not right.

Well... y'all are about to find yourself immersed in a diatribe of how much this review has highs and lows. Let's start with the good stuff... Kia! Not the car but the wonderful worker behind the counter. She really worked herself through a complicated mix up of reservations and got us in a room with as little hassle as she was able. Always friendly, funny, warm, and greets each person with this amazing bubbly personality.

And then the rest... most bothersome is that we are overcharged 2x!!!! Cannot figure out how we paid for the room by going to some 3 hour timeshare presentation back in January, and then we got 2 charges on our bank account totalling $1,100. Try to call and no help fixing the issue. Tried the timeshare people and the pho e never gets answered. So now we are in a cluster of can we cover our bills while we get our money returned,.and how can we even start when nobody answers the phone and no manager is on duty to discuss this situation.

Then... the room was clean. Being "dated" aka vintage does not bother me. The TV not working bothered me. We got 1 channel with a constant carpet stain, another with a food truck but neither changed from the image for the 4 nights we were there. Another channel had no sound no matter what we tried. So it boiled down to 2 maybe 4 working channels. Sigh.

The AC auto didn't work so had to put it on high or low to get it working.

Oh and the bathroom!!!! Yeah... see the pictures. The magic shower door never stayed open.

And they wanted $1,100 for 4 days!!! Ummm no.

Breakfast is included. Best part, the waffle maker. The worst part the gross plain donut holes. Skip them. Oh and the frozen fruit medley, nope... just nope.

Coffee yum but only available during breakfast. Same with hot tea. I wanted a cup of tea and couldn't because it wasn't during breakfast hours.

A perk you can walk to Opry Mills and Opryland. Go catch a concert and walk it. And there is a shuttle for free from the hotel to Opry. That shuttle does not go downtown. But they will hook you up with another company.

Shuttle downtown worth it. $20 round-trip and you can drink on the bus. The owners are super cool. Love to see them get more business.

All in all, especially due to the billing issues and the frigging huge mess that comes with them overcharging us $1,100, I would be super hard pressed to ever stay there again. Much less. HYATT/Wyndham and associated properties are now at the bottom of my options. With so many out there, you'd think that they would run a better business model.

Where's my money honey?