Hermitage Family Practice LLC — Attraction in Nashville-Davidson

I have been going to Hermitage Family Practice since I was a teenager, I am currently 37 years old. Obviously, I miss Dr.Kinney but have accepted the changes since they can usually get me in on short notice and have always took care of my needs. My recent experience was not so good. I called on Monday (8/16/21) and got an last minute appointment due to a really bad sinus infection (possible strep). They treated me in my car which was expected. No temperature check or blood pressure check was completed. They did a rapid covid and strep test which were both negative. They sent me home with no medication and told me to treat myself as if I had covid. What? I went home and rested. The following day I had developed a migraine which caused pain to move my eyes. I called the nurse to explain my symptoms were getting worse and not improving with over the counter allergy medication. The nurse practitioner, Jill, recommended a zpack and said to call back in 4 days if no improvement. I continued the allergy medication along with the zpack and additional allergy cold and sinus. I was unable to work all week due to the severe sinus infection. Called on Friday to learn that the office was closed. Their hours are 7:30am-5:00pm on Friday. I even drove to the office to find the doors locked. How disappointing! I was never informed that they would not be available to help, if needed, on Friday because they were closed. Their answering service was also unaware that they were closed. I left a message for someone to call me because I was not feeling well. I never received a call back from anyone.

I ended up at an urgent care facility on Friday (8/20/21). I requested a steroid shot to help relieve the pressure pain in my head. During my visit, I learned that my blood pressure was 162/102. Interesting since my blood pressure was never checked at Hermitage Family Practice since I was treated as if I had covid. I received a small dose of a steroid shot and rested all weekend.

On Monday (8/23/21), I woke up with zero improvement and upset that I have not been properly treated for an entire week. I called and requested to be seen in the doctor office if I can test negative for covid a second time. I was negative for covid so they finally allowed me into their office. I addressed my sinus infection symptoms and my recent high blood pressure. Jill gave me blood pressure medication, had me rest for 15 minutes, rechecked it then sent me home after some blood work was drawn. She told me to buy a blood pressure monitor and monitor my pressure at home. She did not acknowledge or treat my sinus infection. She also failed to acknowledge that my blood may be increased due to all the sinus medication I've been taking at home to treat myself.

I called the nurse on Tuesday (8/24/21) with an update on my documented blood pressure report which was around 147/97 - 157/101. Jill prescribed me blood pressure medication and told me to come back in a month. Still no treatment for my sinus infection.

I could not stay in bed another week so I made an appointment with a new doctor. I was seen on Thursday (8/26/21) and was finally treated for my sinus infection. I was prescribed two antibiotics (Levocetirizine and Levofloxacin). I finally felt normal again by Monday (8/30/21). I should not have been sick with a sinus infection for TWO WEEKS. Jill dropped the ball with my treatment. The new doctor also was not comfortable with me taking blood pressure medication until I could be evaluated after no longer taking sinus medication. I will go back to Dr.Scott Major in 2 weeks to get rechecked for my blood pressure. I highly recommend Dr.Major if you're looking for a doctor similar to Dr.Kinney.

I will not be going back to Hermitage Family Practice for any reason. They no longer provide the care that is needed when...

Let me start by saying that I would give zero stars for Hermitage Family Practice if that were possible.

My parents, brothers and I began seeing Dr. Steven Kinney in the late ‘80’s after moving to Tennessee. My parents grew to love the man and it was obvious he cared for them as well. Dr. Kinney is a wonderful caring doctor, he is a very good person and I hope he is thriving in retirement. However, he is probably ashamed by what has become of his practice since his departure.

Since Dr. K’s retirement my mother has seen a revolving door of doctors and nurses with no consistency. Now, there isn’t even a doctor on location. That’s right folks, there is an “Offsite Supervisor” M.D., but no doctor in the office; Dr. Kinney is retired, Dr. Manning is ???, Dr. Paer-Mullan has moved on, etc.

My elderly mother is the only person in my family still going to Hermitage Family Practice, but that will soon change. A few years back the Nurse Practitioner made a big change to one of my mom’s medications without explaining the details of the change and it nearly killed her. The ER doctor stated that if my mother hadn’t lived with us she most likely would’ve died. Mom spent over a week in the hospital and when asked how this could’ve happened the NP seemed offended that I would even ask such a question. Regardless of this incident mom wanted to stay with this office as switching doctors offices seemed a big P.I.T.A. to her.

I’ve attended many appointments with her since then and with few exceptions the staff really doesn’t seem to care if we’re there or not. They cancelled one appointment while we stood outside their door repeatedly trying to call them per their COVID check in process. Now today, a weekday that they’re usually open, I call the office and the phone system is set to “Away” with no way to leave a message. Even their answering service refused to take a message, but they were kind enough to explain that the office was closed today.

I’m done…with this review AND with this no doctor...

I was a patient there for about 3 or 4 years. I have seen several of the providers my last visit I saw Dr P.M and it went great. Per the physician I was told to call back to let her know if the medication was not working and she stressed not to wait nor hesitate to call the office so we would know how to proceed. I've left messages with no response. I've spoken with the the office manager who did apologize and stated she would get the physician to call me. Its been a week and still no call. I was transferred to a lack luster responsive nurse Kaneisha/Tyiesha/?? who could care less about my medical needs. This is the second time this office has done this to me. At this point. I just requested my medical records I have a feeling I will have to continuously call in regards to getting my records. I've stop taking the medications and I am now searching for a new provider. Extremely...