Comal Pet Hospital & Resort — Attraction in New Braunfels

Comal Pet Hospital is nothing short of exceptional! From the moment I walked in with my 15year old cat, Moofies, I knew I had found a truly special place. The warm welcome from Caitlin at the front desk immediately set the tone. She was friendly, attentive, and genuinely kind. After a long day of appointments, the complimentary water and coffee were a thoughtful touch that I appreciated and more than I expected.

Bringing my two-year-old along had me bracing for the usual polite but exhausted looks that parents sometimes get, but here? Nothing but genuine smiles and kindness toward a happy little toddler just being themselves. That level of understanding speaks volumes about the kind of people that work here.

And then there was Kayla, the manager—an absolute standout. Her depth of knowledge and ability to explain everything so clearly was incredible. When discussing Moofies’ diet and health, she was completely transparent about costs, offering recommendations without the slightest hint of pressure to add unnecessary services. The patience she showed as me, an unabashed cat-dad interrupting her with questions, was remarkable. Even at the end of a long day (I was a 5.30p appointment), her energy was unwavering, her professionalism and grace fully intact.

Being worried about Moofies, I couldn't help but hover near the door, listening for any signs of distress when they took her blood—nothing. Not a single cry or hiss, just calm and careful handling that reassured me beyond words.

After that came Dr. Peña, the veterinarian. Profoundly knowledgeable, passionate, and 100% focused on Moofies' well-being. The way she listened, processed the details I provided, and delivered insights that connected the dots to behaviors I hadn’t fully pieced together. It was clear she wasn’t just checking boxes. She genuinely cared.

Every single person in that office was phenomenal. The kindness, expertise, and attention to detail blew me away. They didn’t just care for Moofies—they cared for me as well, making sure that every concern was heard, every question answered. And by the way.. the office was immaculate.

If you're looking for a vet that treats both you and your beloved pet with the utmost respect, warmth, and expertise, look no further than Comal Pet Hospital. Truly a five-star experience from...

Updating my review after a very stressful week with this clinic. Called to have a prescription renewed for my 16 year old senior dog. For context, he has issues with throwing up occasionally after meals. We noticed when he had his ultrasound back in June that he has gastroparesis. She prescribed him metoclopramide and explained how she doesn’t want to have to have an animal on meds long term if possible but if it helps him, we’ll go that route.

Fast forward to this week and he finally ran out. It has been a lifesaver for him. He’s able to stomach his food, now has healthy bowel movements, and has even put on weight. I called Tuesday asking for a prescription renewal. Crickets, didn’t hear anything back. Finally today (Friday) I call at 8:30 AM asking about the prescription. They said they’ll get with the vet tech and call me back. 3:45 PM and I still haven’t heard anything.

I call back and am told that Dr. Barrera won’t give him the refill. I had explained to the vet tech that wasn’t the course of care that we had discussed and this medicine has helped this dog tremendously and we’ll be going out of town for a week. I don’t want him getting sick at someone’s house. Again, vet tech said they’d talk to Dr. Barrera and they’d call me back but it would be a little later since she had clients. Understandable and I said that’s fine.

Never heard anything back. They lost us as patients because it’s clear my pets wellbeing is not of importance in any way.

I felt like the staff here was very competent however, we unfortunately more than likely won’t return because they’re not within the CareCredit network. My dog had a $585 bill and I asked if they could put it on the promotional plan. The receptionist did. A few days later when the charge posted, I saw that the promotional plan was terminated. When I reached out to CareCredit, they said that Comal Pet Hospital was not within the CareCredit network therefor no purchases made there, regardless of amount, would be able to be on the 0% promotional period. Total bummer because vet bills can be expensive and CareCredit’s standard interest...

I do NOT recommend this place it shouldn’t be even a one horrible care and respect of patients and owners it’s a large place with zero caring and competence in my opinion! I specifically told the person I made the call with we needed x ray for possible fracture of my dog he couldn’t hardly walk with a ace bandage to help support his leg to have to get in and out of the car made it worse when I got there they said because it was 3:30 they couldn’t do the x ray and wanted me to come back in a week really and put him thru that again no caring argumentative non listening he was in horrible pain and now it was worse with no treatment the only pain med they wanted to give him was a invasive injection sure forget that junk in him no thank you when he could taken a anti inflammatory tablet boy these places want zero argument just listen and be quiet not one pet owner should. E like that they should advocate for their pet They did zero for my dog and added injury thru the whole process I asked your machine is right here why can’t he have a x ray now they said it would be added cost of 2oo dollars the x ray was already $450 !!!!really guys . I went to a lovely vet in seguin that was awesome affordable too I had all kinds of things addressed they made it easy they all I mean all came in to see my boy and I felt so loved there go to Vca -caring listened and did a fantastic assessment with a seasoned vet . Comal this place has brand new grads that are just taught where’s the money and don’t think for themselves they just follow the leader of the cabal no real mind the big glam places all show forget them and go to a kind caring vet it’s your right to leave or discontinue there wherever you go find a real human that cares !!! Truly it was aweful my dog was in horrible pain after the ordeal way worse but thankfully Vca in seguin was excellent every person there from start to finish! I’ll never tell anyone to go...