Air India Maharaja Lounge — Attraction in New York

I am utterly disgusted by the deplorable treatment my hard of hearing, partially blind, handicapped, and deaf grandmother received during her recent business class journey with Air India. Not only did the airline fail to provide the necessary assistance and accommodations for her disabilities, but they shamelessly took advantage of her vulnerable state by charging unwarranted fees. It is with great disappointment that I write this scathing review of Air India's complete disregard for passengers with special needs.

From the moment my grandmother arrived at the airport, it was evident that Air India's staff had no regard for her condition. They failed to provide any form of assistance or guidance, leaving her to navigate the bustling airport on her own. This negligence is completely unacceptable, especially considering the supposed benefits and services promised in the business class.

To add insult to injury, Air India shamelessly charged my grandmother exorbitant fees for no justifiable reason. As a paying business class passenger, she should have been treated with respect and given priority service. Instead, the airline took advantage of her disabilities, exploiting her lack of awareness and ability to advocate for herself. This behavior is nothing short of despicable and demonstrates a profound lack of empathy and compassion.

Furthermore, the overall experience on board the flight was far from satisfactory. The attendants displayed an appalling level of indifference towards my grandmother's needs. Requests for assistance or even a simple clarification were met with cold indifference or shrugged off as inconveniences. It is disheartening to witness such a lack of professionalism and basic human decency from an airline that claims to prioritize customer service.

Air India's failure to accommodate my grandmother's disabilities in a dignified and compassionate manner is a clear violation of their responsibilities as a service provider. Instead of providing the necessary support and ensuring her safety and comfort, they opted to exploit her vulnerabilities for financial gain.

I strongly advise anyone with disabilities or anyone traveling with a loved one who has special needs to avoid Air India at all costs. Their callous treatment and unwarranted fees demonstrate a complete lack of ethics and integrity. This experience has left a lasting negative impression, and I hope this review serves as a warning to others who may be considering Air India as their airline of choice.

In conclusion, Air India's mistreatment of my grandmother is inexcusable. The airline's failure to provide adequate assistance, along with their unjustifiable fees, reflects a complete lack of empathy and respect for passengers with disabilities. I sincerely hope that Air India takes immediate action to rectify their deplorable behavior and implements significant changes to ensure that no other individual with special needs falls victim to such exploitation in the future.

My grandmother was a loyal customer since 1979, over 40+ years, and she has vowed to never fly with Air...

I recently had the unfortunate experience of visiting the Air India Maharaja Lounge at JFK Airport, and I must say it left much to be desired. I expected a relaxing and enjoyable experience before my flight, but it was quite the opposite.Food Quality: The food was a major disappointment. The South Indian dishes, particularly the idlis, tasted as if they had been prepared days ago. They lacked freshness and were far from what one would expect from a lounge representing Indian hospitality. The entire spread felt stale, as if it had been left out for an extended period. This lack of quality and freshness is unacceptable, especially when paying a premium for access to the lounge.Beverage Selection: The wine selection was extremely limited, with only one type of wine available. To make matters worse, it was evident that the bottle had been open for quite some time, as it had an unpleasant, oxidized taste. The wine's quality was poor, and it seemed like no effort was made to provide a decent selection for guests.Service and Ambiance: There appeared to be no staff members actively taking care of the customers. The lounge felt neglected, with no one attending to guests' needs or ensuring the area was clean and orderly. The overall ambiance was lackluster and uninviting. Instead of a serene and comfortable space, the atmosphere felt outdated and unwelcoming.Health Concerns: Regrettably, the experience didn't end at the lounge. The poor quality of the food led to an upset stomach, which is a serious concern. Hygiene and food safety should be top priorities in any food service, especially in a premium airport lounge.Conclusion: Overall, my visit to the Air India Maharaja Lounge at JFK Airport was extremely disappointing. The lack of fresh food, limited and subpar beverage options, poor service, and uninspiring ambiance made it an experience I would not want to repeat. I hope Air India takes this feedback seriously and improves the quality of its lounge services to ensure a better experience for...

I recently had the pleasure of visiting the Air India Maharaja Lounge at JFK Airport, and it was an excellent experience from start to finish. From the moment I walked in, I was greeted by friendly staff who made me feel welcome.

The lounge itself is spacious, well-maintained, and exudes a sense of comfort. The seating options are plentiful, ranging from cozy chairs for relaxation to ample workspaces for those who need to be productive. What truly stood out was the serene ambiance - a perfect escape from the hustle and bustle of the airport.

The food and beverage options were impressive. There was a wide selection of both Indian and international dishes, catering to various palates. The freshness and quality of the food were evident, and the bar service was top-notch.

One of the highlights was the impeccable service provided by the staff. They were attentive, courteous, and always ready to assist. Whether it was helping with a food recommendation or ensuring a clean workspace, their hospitality was outstanding.

The lounge also offers shower facilities, which were clean and well-equipped, making it convenient for long layovers or overnight flights.

In summary, the Air India Maharaja Lounge at JFK Airport is a hidden gem that offers a peaceful retreat for travelers. It combines comfort, great service, and delicious dining options, making it a must-visit for anyone flying through JFK. I would highly recommend it to fellow travelers, and I look forward to visiting again...