Empire Nissan of Bay Ridge — Attraction in New York

I recently had the pleasure of purchasing a car from Empire Nissan of Bay Ridge, and I must say, it was an exceptional experience from start to finish. The salesperson who assisted me, Mr lei went above and beyond to ensure that I found the perfect vehicle and had a seamless buying process. From the moment I walked into the dealership, Mr lei greeted me with a warm smile and a genuine eagerness to help. He patiently listened to my requirements, asking insightful questions to understand my needs better. He then proceeded to show me various models that matched my preferences, providing detailed information about each one, including their features, performance, and pricing.

What impressed me the most about Lei was his deep knowledge of the vehicles in their inventory. He was able to answer all of my questions with confidence and even offered valuable suggestions that I hadn't considered before. I appreciated his honesty and transparency throughout the process; there was no pressure or pushiness typically associated with car salespeople.

Once I had decided on the car I wanted, Lei made the negotiation process smooth and hassle-free. He worked diligently to get me the best deal possible, taking into account my budget and preferences. He ensured that I understood all the terms and conditions and patiently addressed any concerns I had. I felt comfortable and well-informed every step of the way.

After finalizing the paperwork, Lei took the time to walk me through the features of my new car, explaining how everything worked and ensuring I was comfortable before driving off the lot. Overall, my experience at Empire Nissan of Bay Ridge was outstanding, thanks to the exceptional service provided by Mr lei . I highly recommend him to anyone in search of a new vehicle. His professionalism, knowledge, and genuine care for his customers truly set him apart. Empire Nissan of Bay Ridge should be proud to have such a dedicated and customer-oriented salesperson on their team.

Thank you, Lei for making my car buying experience a memorable one. I am thrilled with my new car, and I will undoubtedly return to Empire Nissan of Bay Ridge for any future...

My experience here has not been great. I leased a Nissan Rogue here about a year ago, in the fall of 2023. I was happy with the deal and signed the contract. I also dropped off the Honda that I was currently leasing and where the lease was about to expire. The dealer, Sasha Shartilov, promised that it will be returned to the Honda dealer the next day and then he’ll send me the return receipt. Nearly a week passed by and I still had no return receipt. He kept giving me different excuses, none of which made sense. At this time the due date for my final Honda payment came up and I had to send in the final payment, even though I didn’t have the car anymore. This matter was resolved after I got in touch the dealership’s manager. He apologized, sent me the return receipt for the Honda, and refunded the final Honda payment.

The next issue was related to the maintenance contract. While setting up the lease contract with Sasha and the finance manager (I don’t know his name), I was told that they’ll include free maintenance if I buy gap insurance. This seemed like a good deal and I got gap insurance. About a year later I went to the service department for the first oil change. The service manager told me that my maintenance contract includes oil changes only. This was not what I expected because essential maintenance services recommended by Nissan include brake fluid changes and air filter changes, in addition to oil changes. I got in touch with Sasha about this. He told me that the maintenance contract includes oil changes only. He would not even acknowledge that any reasonable person might interpret “maintenance included” as implying more than one type of maintenance service. Looks like Sasha and the finance manager misled me during the contract signing, whether intentionally or not.

This just goes to show that you cannot make any assumptions and you have to get documentation for everything that you think you’re getting before you walk out of the dealership. This is true for any car dealer in general and for this one...

I recently had the pleasure of visiting Empire Nissan of Bay ridge, and I must say, my experience was nothing short of exceptional, largely thank to the outstanding service provided by Malachi. From the moment I stepped into the dealership, I felt welcomed and valued as a customer. Malachi's professionalism and knowledge were immediately evident as he greeted me with a warm smile and a genuine willingness to assist. He took the time to listen attentively to my needs and preferences, demonstrating a deep understanding of the Nissan lineup and its features. What truly stood out to me was Malachi's dedication to ensuring that I found the perfect vehicle to suit my needs . He patiently guided me through the the various options available, providing valuable insights and answering all my questions with clarity and patience. His transparent approach and honest advice instilled a sense of trust and confidence in my decision - making process. Throughout the entire purchasing process, Malachi went above and beyond to accommodate my preferences and make the experience as seamless as possible. He was attentive to detail, ensuring that very aspect of the transaction was handled efficiently and professionally. Moreover, Malachi's commitment to customer satisfaction extended beyond the sale itself. In addition to his exceptional service skills, Malachi demonstrated a genuine passion for his work and a sincere desire to exceed customer expectations. His positive attitude and enthusiasm were infectious, making the entire experience enjoyable and memorable. Overall, I cannot speak highly enough of my experience. He truly exemplifies the qualities of a top - notch sales professional - knowledgeable, attentive, and genuinely caring. I would highly recommend Malachi and Empire Nissan of Bay Ridge to anyone in search of a superior car -...