Harbor Freight — Attraction in New York

I AM NOT A HANDY GUY OR MR FIX IT, BUT I. WILL SAY THIS, THE BRONX LOCATION IS CLOSE TO THE ALLERTON AVE TRAIN STATION IN THE NORTH BRONX , THE 2 TRAIN IS THE CLOSEST TRAIN IN THIS AREA.... THERE IS A BARGAIN STORE NEXT DOOR WHICH IS GREAT ..... RESTAURANTS ARE NOT EXACTLY IN VIEWING DISTANCE BUT THERE IS PLENTY TO EAT IN THIS AREA..... EAZY TO LOCATE BY CAR ,TRAIN OR BUS.. NICE NEIGHBORHOOD... . CUSTOMER SERVICE IS AMAZING I HAD TO RETURN A PRODUCT 3 TIMES BUT TURNS OUT THAT I JUST WAS NOT INFORMED PRIOR TO GETTING THE PROPER DESCRIPTION OF WHAT I NEEDED , THE MANAGER AND STORE REPRESENTATIVE REPLACE MY ITEMS AND EXPLAINED EVERYTHING TO ME AS CLEAR AS POSSIBLE EACH AND EVERY TIME I CAME, THEY HAVE A REGULAR STORE MEMBERSHIP AND A $29.99 MEMBERSHIP PROGRAM, .... THIS STORE IS EXTREMELY SMALL IN COMPARISON TO HOME DEPOT, BUT IF YOU KNOW EXACTLY WHAT TYPE OF WORK ,TOOLS YOU WILL BE NEEDING I GUARANTEE THEY HAVE IT HOME DEPOT HAS TOOLS FOR ,YOUR HOUSEHOLD, APARTMENT, GARAGE AND OUTDOOR PROJECTS WHICH MAKES THEM PRETTY DIVERSE HARBOR FREIGHT IS VERY SPECIFIC, THEY CARRY THINGS LIKE INDUSTRIAL FANS ,BUT YOU WILL NOT FIND A REGULAR HOUSE HOLD FAN OR AIR CONDITIONER LIKE YOU WOULD FIND IN HOME DEPOT HARBOR FREIGHT IS STRICTLY TOOLS ,THEY MIGHT HAVE A COUPLE THINGS TO USE IN YOUR HOUSEHOLD, OR APARTMENT BUT ONLY TOOLS ..... YOU WONT FIND COOLERS, REFRIGERATORS , TABELS PLANTS ,AND SOIL HERE, IT IS NOT LIKE A REGULAR HARDWARE STORE EITHER , HARDWARE STORES SELL KEYS, LOCK MECHANISM , HARBOR FREIGHT SELLS , POWER WASH, HAND TRUCKS WELDING EQUIPMENT, SPRAY PAINT EQUIPMENT, , GENERATORS, INVERTERS CAR BATTERY'S, HEAVY DUTY HAND TOOLS, I SEEN A 3 FOOT WRENCH 🔧 INSIDE THIS STORE WHICH LOOK LIKE YOU WOULD USE IT ON A YACHT ... LOCATION IS GREAT , CUSTOMER SERVICE IS AMAZING, HELP IS GREAT , MEMBERSHIP PROGRAM IS GREAT , RETURN POLICY IS GREAT, THERE STORE...

I just came across this Harbor Freight page and it's like I have deja view. The exact same experience pquin77 had with rosey, happened to me. First let me say I am new to the HarborFreight mentality. For years I would only buy the best tool of the manufactorers line. Then I took a big tile job, lobby and halls of an apartment building. I needed a tile saw large enough to cut 18"tile diagonally. Name brand was over $1000.00. Couldn't justify it. Just so happened that Harbor Freight had a brick and tile saw on sale with a 20% coupon which came to like $175.00. I couldn't believe the price. I bought it not expecting much, forget about it. The machine is a beast. Ok, the blade does suck. Changed that straight away. But everything else about the machine after tweaking is as good as the primo, over $1000.00 machines. I'm sold on Harbor Freight. For years I wouldn't step foot in one of their stores. Don't get me wrong, some of their offerings are cheaply made, inferior to just about any other brand. Just avoid them. And if you buy one, and then realize it was a mistake, you have 30 days to bring it back for a FULL REFUND. Really nothing lost except some of your time. It's truly a great friendly experience. It's all really good, except for Rosie, Rosy. Not sure how she spells her name, but she seams to enjoy being, how do I say it. Mean spirited, nasty, not sure. But I had a huge blow out with her. Actually screaming at her, to the point that the next I went to the store, I apologized to the other store employees. To my surprise, some said that they were actually happy that I did that because she apparently treats them with the same nasty attitude. I will wait on a longer check out line just...

Horrible customer service by the manager. I am not a contractor just an apartment dweller that needs a few basics. I went in to buy black tape. I need one for a project. Not a dozen. Of course I ended up picking up ten other things to purchase. They advertise black tape for 1.49. There was a pack of ten. I need one. I asked the manager to sell me one and he says I will only sell you ten. He says you take ten or nothing because we don’t any. But they do have. He is showing it to me. Then he says buy ten you will need them all.Where did customer service end and trying to force consumers what they don’t need begin? The local mom and pop hardware store went out of business because contractors use placed like this. What about the average person who does not need 10 black tapes? The basics should be in stock. It’s not the first time I go and they don’t have things in stock. So now I must drive to Home Depot, which has great customer service, which is more than a few miles away to buy one black tape. waste of gas and money because a manger does not know how to service the average...