iMail Kenya - Ship from USA to Kenya — Attraction in New York

This was my first time using iMail to ship items from US. My disclaimer here is i had not read any reviews. I have previously used Kentex Cargo who were honest, reliable but slightly expensive. The term "cheap is expensive" is true and especially in this case.

I ordered items online that were all delivered to iMail staten address by 9th August. The items shipped out on the 21st August. This was after following their instructions in sending all details of all packages to ship out. I had a total of 5 packages. They confirmed receipt of 5 packages and shared photos to confirm. I was told that by Thursday, 26th, i will have the goods delivered to me. Things went downhill once the goods arrived in Kenya.

I received the invoice in my inbox to pay for the packages on 27th August despite (delay/ problem number 1). Once i made payments, i was told i would receive the good by Friday, 27th. Delivery was made on Sunday afternoon despite my constant emails requesting information. The cherry on-top of the cake, they have misplaced one of the packages (i have only received 4 packages). The fact that i have to send email after email following up on my package is least to say frustrating. I have no contact number to call other than the contact in USA which no one picks. Right now the most up to date information i have on email is that they have received my information and i quote "Yes we will have feedback for you regarding this. We will contact you". How this is meant to give me confidence in their services, i don't know. Still waiting to see if this package will reach me.

This will be the first and last time i use iMail and would not recommend you use them unless you are comfortable with the potential of your packages missing and dealing with such poor...

This company is unreliable and dishonest, especially on the Nairobi side. The first time I used the service, the package was ready in a little more than 3 weeks, not 2. Organizing delivery was very confusing and frustrating, as the Nairobi office was giving conflicting information. When I called to check on delivery, I was told the driver “had a puncture” and was on the way. When the driver arrived, he said he had no puncture, just a lot of packages. I tried again. Instead of 2 weeks, it has been 6. After 3 weeks with no update, I tried calling. No one would pick my calls. Finally about once a week the US person would post updates on the tracking website. After 6+ weeks, the packages were released, but again, delivery was a nightmare. I was promised my package was on the way, and drove from Naivasha to meet the driver. Kendry on the Nairobi office line told me she would check at about 4pm. She never called back. I called again at 4:40 and was again told the driver was on the way, but “had a puncture on Thika Road,” and was still on the way. Then the “driver” called (Kendry didn’t recognize his name, Steve!). He said he’d taken back the boxes to Eastleigh, where Kendry claimed she had just left. It is a physical impossibility. They asked endless patience for customers, with zero discounts and zero effort to even deliver on time and truthfully once the packages were released. You cannot count on iMail for reliable shipping or honest...

I decided to give these guys a try after I saw that they took a week to ship from the USA and I completely regret it. My advise would be to never use this company - communication, terrible. Ship time, terrible. Delivery once in Kenya, terrible. Their communication is the worst I've experienced, and if your package is lost they will never accept responsibility or help you in any way. When they lost my high value package, I was essentially told it was not their problem that my package was lost even though they had received and signed for it, they completely refused to help or do anything. Their shipments are almost never on time (97% of the time), I once waited almost 2 months for packages with no communication at all. These people do not care about you or your packages, they act like they are being forced to do this. Good luck if you decide to use these guys, if I could give them negative stars I would, they have absolutely no redeeming qualities. A terrible experience all around for the entire time I used them for shipping - there are other better companies that do this way better, and with the same rates. I'm back to using Kentex Cargo and...