Macy's — Attraction in New York

November 2, Wednesday I had a great sales person named Gina in Cosmetics. She. Was very nice and looking for the Anastasia pallette I wanted to purchase. Plus gathering other items(I would give her 6 Stars if I could) . She is definitely a good attentive person! My Three Stars are because the new layout of the Cosmetics area it's very "MAZE" like. I haven't been in this store since 2017 due to a disability that I have with walking. With that said the maze like setup is really not good for a Walker and that's all I had was a Walker . So if my Walker can't maneuver around correctly how would a Wheelchair get around? The store cosmetic and perfume area is not disabled friendly and I'm talking about disability as in a Walker . Imagine if I had an electric scooter if a Guest was Paralyzed MS, or another Physically disabling concern. I was able to stand up(walker/rolator with a seat) and semi-fold the seat part in order to maneuver it out of the area by the Cashier (behind the Chanel area). Second reason why I didn't give it another star as well it was incredibly hot in there! It had to be about 80° in there and with that, lipsticks will melt eye pencils will melt Fragrances should not be in high temperatures and these are expensive items that somebody's going to buy so how are you going to prove that your product melted because it was so hot in the Cosmetics Department? That has to be something taken up with Macy's Corporation. It was so hot you don't want to even stay in there to shop that the back of my neck was starting to perspire so that's very uncomfortable. Hopefully this problem can be resolved and corrected. Also Cosmetic area and Perfume area being " maze like" limiting People with disabilities and if a Parent has a Stroller...

I went to return a pair of earrings I ordered online. I didn't find out that jewelry returns have to made in the jewelry department until I had waiting online at the customer service area with a huge sign that says "returns" among other things. After I suggested they should have a sign making it clear that jewelry has to be processed downstairs, the woman assisting me said multiple employees had asked multiple times. After I got that settled, with part of my return in the form of a gift card, I looked around to see if a different pair of earrings I recently found on their site was available in-store. There clearly isn't enough staff for both customer service and jewelry. Many people were waiting to be helped, and staff had to jump around constantly to other jewelry counters to assist them. I waited and was able to ask where I might be able to find the Rachel Roy earrings I saw. She said they didnt usually have them, but if there are any, they would be over in a particular area. I looked and a few pieces of the brand were there, but not what I was looking for. That's okay. So, as I make my way back upstairs to head to the parking lot, I attempted multiple times to order them via the website. I made sure the gift card number and my credit card number were inputted correctly, but yo no avail, and one more incorrect attempt would have locked me out of the site. So, I went back downstairs and was able to place the order with a staff member, but the option for free shipping to and pickup from the store was only an option online. Very frustrating and took much longer than it...

I must say, my recent experience at Macy's was nothing short of abysmal. As a customer seeking a fragrance for men, I was met with a barren wasteland of unattended counters and an utter lack of customer service. It was as if the staff had taken an extended siesta, leaving me stranded with no guidance or assistance.

In the end, I was forced to resort to the use of my Amazon app to secure a fragrance, receiving it promptly the very next day. It is truly disappointing to see a business of Macy's stature neglecting the very basic needs of their customers in such a flagrant manner.

One must wonder, what is the point of investing in a brick and mortar store if it fails to provide even a modicum of customer service? It is your loss, Macy's. By failing to cater to the needs of your customers, you have driven them to seek solace in the arms of more reliable online retailers.

If you wish to attract and retain customers, it is imperative that you step up your game and provide a service that is truly worthy of their time and attention.

If I’ve helped, thank you for clicking the “LIKE” button! My Ratings: Price $$ Service 0.5, Comfort 2.5, Bathroom 2.5* Will I visit this place...