Montalbano's Pool and Spa — Attraction in New York

While having our pool closed, Danny who did our job, caused our circuit breaker to get tripped. He ran a commercial air blower and water pump to drain the water out on outlets connected to the same breaker. This is a 50amp breaker switch, and it still tripped. He told me something tripped and we needed to check and reset the breaker. Without any luck, I asked him to fix it because you guys messed it up or else I am not paying. He told me he is not an electrician, he did not blow it up, and the other switch is working. He said I would need to get an electrician to see what is wrong with it. After he said that, I got very angry because he was trying to pass off that this is not his problem or responsibility to fix it when he caused the issue, and there were no apologies at all. He said he is not going into people’s houses with COVID-19. But then why is his entire team not wearing masks for the entire job at all if using that excuse? So we were yelling for a bit and he yelled even louder than me as customer and his facial expressions look like he wants knock me down. At the end of the day, he finished closing the pool with all the power to the outdoor outlets and pool equipment not working. We ended up paying in full. I am very disappointed with his attitude. I am considering to look for another pool contractor next year. If no issue, he is fine. If there is an issue, he will pass it off as not his problem without an apology and just tell you to find someone to fix it. Luckily, I got a friend to come over and fix the...

Pool water looked great when I went here to have the water tested before I swam. Just wanted to have them check it out. Kid told me my alkalinity was low. Kid that worked here sold me “total alkalinity” told me to put the whole thing in and shock the pool. Well I did and it made my water lime green. Went back the next day only to be told they never saw this before. Total inexperience of this kid cost me more money in chemicals and lost time using my pool. I would not recommend taking pool advice from these people. Buying equipment and products is one thing but inexperienced teens should NOT give pool chemical advice. Not only is it costly but could be dangerous for the customer using the chemicals. Very disappointed and...

Great staff, very friendly and go out of their way to help you. But their products are of very low quality. And a very poor assortment. I bought hoses 1,5” by 6’ long to connect the pool to the pump and was very disappointed, they are leaking. I went to them more than once, they replaced it three times and the result is the same .... where the corrugated hose connects to the rubber connection, it is...