Occasions Hall — Attraction in New York

A Very Disappointing Experience at Occasions Hall:

I recently held my 30th birthday and graduation party at Occasions Hall, and unfortunately, my experience was far from satisfactory. While the party planners were initially very accessible and communicative, several significant issues arose on the day of the event that left me extremely disappointed.

Firstly, the planners provided me with specific instructions about where items like tablecloths and satin runners would be located. However, when I arrived, these items were not in the designated places, which caused unnecessary delays and confusion during setup.

The provided staff, including the security guard and bartender, were unhelpful and unprofessional. It took them an entire hour to open the ice chest during the event, which was a major inconvenience. Moreover, as I was setting up, I discovered multiple dead roaches on the floor. Cleaning them up revealed that the floors were pitch black with dirt, indicating a severe lack of cleanliness and maintenance.

The bartender's conduct was disappointing. She left the bar too often to go smoke cigarettes, leaving the bar unattended. The security guard also failed to perform his duties properly; instead of staying at the door, he wandered off, leading to three random people attempting to crash my party. I had to personally handle these intruders as the host, which was both stressful and unacceptable.

The safety and cleanliness of the venue were major concerns. The area surrounding the party hall felt unsafe, and the venue itself was not up to standard. I was promised sufficient toilet paper for my 60 guests, but only two rolls were provided. When my guests ran out of toilet paper, the staff blamed me, stating that I was supposed to supply it, despite assurances from the planner to the contrary.

Additionally, the chafing tables I rented were in terrible condition—dirty and burnt. The rings to hold the sternos were so wide from overuse and damage that no standard sterno could fit in them, further complicating the food setup.

To top it all off, the security guard decided to turn on all the lights and turn off the music with over 45 minutes left in my allotted party time. This abrupt ending to the event was extremely frustrating and uncalled for.

Overall, I was extremely unhappy with my experience at Occasions Hall. The numerous issues with cleanliness, staff professionalism, and safety were unacceptable. I strongly advise others to take their events elsewhere. This venue does not provide the quality or service that it promises.

UPDATE**

The management team replied to this review (see below) and encouraged me to reach out.

Upon reaching out, they had no idea what I was...

Everything needs a new painting job it’s run down , the curtains on the celling have dust on them . The place does not look like the pictures , the outside looks like and illegal gambling place , the chairs are so faded, don’t even get me started on the soda machine it was still filled with soda from like before the pandemic , and the pricing is literally a scam don’t go here unless you would like to be scammed. They told me a price which was 995 plus the cleaning fee which was 55 then when I get there he was telling that I have to pay for a security guard which was 150 that they provide , he kept trying to force me to get a package which I did not want, by the time I sat down to view the place he bumpt up the...

In around October 2016 boyfriend and I was looked for a hall for a baby shower . I found that place which was affordable and I called them and they sent someone to meet us there . The guy met us and showed me the place and the DJ stage ... as soon I walked to the bathroom I seen a big ass crockroach crawled to the floor and the man saw me jumped up and he came and seen it. He said yeah it came from the pizza shop next door, I said nothing and kept moving . The next two mins , my boyfriend saw another crock roaches crawled on the table and flew to the mirror I was like that's it !!! I don't want it and we left. ThAt place need to renew it again . Good things we didn't...