Pet Oasis — Attraction in New York

Disappointing Customer Service Experience

I visited Pet Oasis recently and was extremely disappointed with the service. While my family and I were trying to ask about a specific product, the employee on duty was more focused on her phone than on helping us. When we asked if they carried the item, her response was dismissive: “If it’s not on the shelf, then we don’t have it,” with no offer to check inventory, suggest alternatives, or even make eye contact.

This kind of indifference is unacceptable, especially in a store that caters to people who genuinely care about their pets. I expected more effort and basic courtesy. Safe to say, I won’t be coming back and I wouldn’t recommend this place to anyone looking for attentive or...

I shop at all 3 Locations and have never had an issue in the 4 years shopping. I am familiar with each and every one of their welcoming and knowledgeable employees. With Staff like Christian, and Sabina, I’ve never been steered wrong when it came to my dogs health, strongly recommend! They know what they are talking about. Chewy, Petsmart and Petco cant...

Pet Oasis has been my number one choice when it comes to buying my dogs food. They have great products and an amazing variety of healthy dog treats. They only sell high-quality products such as Origin which only sells it's product to stores with a valued reputation. You can not find this brand in major pet stores like pet...