On Saturday, March 22nd @11:00am I had taken my dog for a grooming appointment expecting for him to be taken care of. Honcho is one of the SWEETEST most GENTLE & COOPERATIVE dogs you’ll ever meet. Since he was a baby I’ve been showing him the utmost love & affection & he’s never had an issue with ANY groomer in his entire 4 years of living.

I was told he would take about 4 hours but he’s never taken that long. I waited outside til about 3.5 hrs & I went in looking for him to see if I could at least see him through the glass. I didn’t see him so that’s how I knew he was brought to the back & was done. After 15 minutes waiting patiently, I went in the little office & asked ANABELL why no one had called me? Not even 15-20 minutes before finishing so that I can at least start making my way there (basic procedure). Not one call or text received. But Anabell said “oh they just finished” I replied how? I’ve been here for a while already watching. He was already in the back when I got here.

I was told to pay before seeing Honcho. Another red flag. I paid anyway, upon paying I then went to get my Yorkie.

That’s when I seen the slit. He was cut deeply on his left arm. So deep that there was powder to stop the bleeding. Honcho was NOT nor has he ever been matted so not even this was an excuse.

I told a gentleman who was working there in the office while dropping him off that he was cut there before so bad while they were clipping his nails so to please be gentle as he’s already traumatized. So when I seen the slit THATS the excuse they used “he thought they were cutting his nails so he pulled his arm back and he got cut” that’s false. An owner knows their dog & Honcho has had numerous grooming appointments & even some I did myself & he has never reacted that way nor have I ever cut him and I’m not even a groomer.

The best part is that the one who told me “they just finished” was the one who groomed Honcho... it was her. Why didn’t she just explain to me herself what she had done? Instead of acting like it was someone else who did it? Instead she has someone else tell me that lie.

This is the 2nd incident I’ve had here at this petco. DO NOT leave your precious animals with them unattended.

ATTACHED ARE PHOTOS OF HONCHO BEFORE HIS GROOMING APPOINTMENT & AFTER.