Via on line and actual calls I and the manager George determined that there were 3 bottles of Jacuesson Cuvee 738 in stock. These wines were to be gifts for family and was the main reason I traveled to the store. When I arrived from Downtown. There was 1 bottle in store even though the store inventory said 3.

Since I was also interested in a Hewitt Cabernet that was not on the shelves. A store employee (who was a looked like a teenager with long hair and glasses) was able to find a different bottle of 2011 Hewitt Cabernet stored in the basement after asking 3 other employees who had no idea even what the bottle was and waiting about a half an hour.

The two other Jacquesson 738 bottles which were gifts were determined not in stock with broken or stolen.

There is no parking lot. Cars are double and triple parked. Most employees are drinking Coffee out of plastic shot glasses and seem to be more concerned about blasting Bachata music rather than helping customers.

I was really upset that I had traveled out of my way. I had conformed via telephone calls and on line that the bottles were in the store. I had traveled a log way to get to this store and I was fuming that I had wasted my time. Eventually I found the store manager who had no idea how to help me or make it right. The same guy employee with long hair and glasses who helped me find the Hewitt told the manager that "i should buy the wine or not and then get the F**k out of the store in plain English.

0 customer service 0 atmosphere 0 knowledgeable employees

Subsequent calls to the wine manager George only confirmed my problem. George basically was non apologetic and agreed with me basically stating that the store was bout discounts nothing more or nothing less.

Lesson learned stick to the standards Astor Place Wines, Sherry-Lehmann Wine & Spirits, Park Avenue Liquors Ect. its simply not worth the hassle!!! This place is like trench-warfare discounted prices nothing else to offer. 3rd world standards and mentality and is non apologetic for there business model or short comings. Not for civilized people!!!!