Staples — Attraction in New York

I am rating the overall experience EXTREMELY POOR however. There are two people who work on my two day visit that I want to give praises to and that is Kareem and brianna. Before I brag on there customer service. I want to acknowledge the Horrific customer service that was given by a Ms. Nicole on both visits. With being in management for many years I’ve developed a good eye on what leadership is. And if staples deems Ms.Nicole as a leader for there company then it really needs to be some workshop classes on how to be an effective leadership or guest customer satisfaction.She did not Directly help me, but I watch how she worked with other customers. There was no greeting no sense of urgency Very lazy, and had a sense of she was better than everybody else and did not need to be here. She even said out loud “ I am gonna say I have to go home and blame it on my kids so I can leave”. She was obnoxious to the customers very lazy as a line grow while other employees were working. My second trip there I watched her demeanor and how unbothered she was as a line continue to grow one of the employees who had her hair and two ponytails and told her that the line was Growing. Nicole looked at her and said And?? She continue to drink her Red Bull and sip and take her time to look at the customers in the face. I found that to be very disgusting and rude. I am only saying she’s in leadership because she wore a different color shirt than everyone else. On a brighter note the first day I arrive I work with Miss Brianna and she was very helpful very eager to assist and gave us different ideas on how to get our project complete , The next day we came back and we will help Mr. Kareem. We told him severity of what needed to be done. He gave us our options and told us that he can personally make something happen for us at a given time. I said I really appreciate customer service today , you’ve been very helpful and I know a lot of people may give you guys a lot of flack. If you taking your time and being sincere, it makes up for the negative impact yall get. This is not a bashing letter this is a letter to inform management or people leadership what is going on in your store. People like Briana and Kareem needs to be mentioned for the great service and leadership skills that they have displayed with the last two days. Now it is back to school time and it is extremely busy in the store, but there is a certain type of demeanor and decorum that should be displayed when you are at work. We customers are spending our money at your location and all we ask for is a Acknowledgment, respect,...

My HP laser jet printer was printing double images, I lost pages of Staples labels, and I noticed the black ink was low, so i thought it was the black toner that was causing the problem, so I went to Staples where I purchase ALL of my supplies for years and I asked for a black toner, they did not have the single cartridge, so I had to purchase the double. When I took it home the problem was not solved. Then I noticed it was a problem with the Magenta cartridge that I purchased previously, it was leaking and the pink powder was all over the inside of my laser Jet, it was defective. I got the report out of the printer and I took it back to Staples, where I buy ALL of my supplies. Although they have a posted policy that states if you are not 100% satisfied with products it will be replaced. I asked for a replacement for the Magenta cartridge and I was refused. I let the night manager know that I had an emergency situation, I needed it for my customers order in the morning, but was refused a replacement because it was opened. How would you know you have a defective item if you don't open it? The manager told me I had to get in touch with HP company, but I did not give HP my money I gave it to Staples? I have been purchasing supplies from this store for years and I have spent thousands of dollars in this store, I am not 100% satisfied and Staples should provide me with replacement cartridges. I asked if the Magenta is defective and I purchase another Magenta and that is also defective do I have to keep piling up defective cartridges. I purchased two black one Magenta and one Yellow cartridge on this day July 26, 2015. this caused a hardship for me, however I had no choice as I needed it for the labels for my products. I want to be compensated for the inconvenience and the false advertisement of 100% guaranteed...

First and foremost Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Unfortunately that is not the Case of this Staples Location. I am Management that deals with Customers in 24hour Locations, so I do understand that at times it is overwhelming, but How is that with 4 employees and 2 being Managers Leaving Poor Jacqueline to not only help customers but also help self service customers in the printer section. I would have loved to have gotten some assistance but both Managers PUT THEMSELVES IN TIMEOUT and continued to face the wall so they could ignore the line better. After 15 minutes the customer behind me proceeded to READ THE STAPLES REVIEWS just so we were on the same page....THEY WERE HORRIBLE and I go there because its literally on my way home and I have documents that need to be sent out ONCE A MONTH. One Female Manager in Particular that is usually in the print section Constantly ROLLS HER EYES and looks annoyed and when a customer asked her a question she did just that and jumped on the Phone at the Register. The MANAGERS all need TRAINING REPORTS BASED OFF the Reviews of thIs Location. The insubordination RUNS WILD AND FREE HERE and there is no consequences for their Bad Behavior. THEY DEFINITELY ACT LIKE SHAREHOLDERS NOT AFRAID TO LOSE THEIR JOB. This may also be due to the fact that they wear no NAME TAGS (MANAGERS). It's very obvious that STAPLES AS A CORPORATION DOES NOT GIVE STAFF INCLUDING MANAGERS TRAINING ON CUSTOMER SERVICE OR COMPASSION DURING THESE...