Star Nissan, Inc. — Attraction in New York

BEWARE. THIS DEALERSHIP DOES NOT HONOR THE PROMISES/ MADE BY THEIR SALESPERSON. I had and am having an Extremely Bad experience with Star Nissan in Queens, NY. I apologize for the length but PLEASE READ BEFORE DOING BUSINESS HERE to be aware of their policies and practices. I went in on a Wednesday and signed a 5 year lease for a car I would pick up that following Saturday. I literally said “Saturday or the deal is off” and the salesperson agreed. I get a call on Saturday saying they did not have my car but they had another one I could pick up that day. After deliberating, I declined and canceled the deal. I find out the next Tuesday they refuse to return my deposit of over $4,000. I spoke with a manager who admitted she thought the salesperson said a Monday delivery but when asked, the salesperson (who was actually great) said he asked for Saturday. Either way, it was a mistake made on their end. However, she insisted I go pick it up now as it is available. I tried to explain why I specified Saturday. I was in NYC visiting family that previous week but would return to Rhode Island for work on Monday where I am now. The manager insisted I take a day off or go back on the weekend. We are in the middle of a GLOBAL PANDEMIC. I run a food pantry M-F and a Soup Kitchen on Sundays. I work with or serve many elderly and/or people with immune deficiencies that are at risk. I would have to spend 8-9 hours traveling from RI on 3 different busses and the subway, go through Port Authority and Grand Central Stations to pick up the car in NYC. Then drive another 4 plus hours to get back to RI on my one Saturday off. During a Global Pandemic. I wasn’t willing to do so which is why I specified Saturday in the first place. She still insisted I should be a "good person" and go back since they were not returning my deposit. I asked point blank if she, the management was refusing to honor the deal and promises made by their salesperson. She refused and said I wouldn't be getting my $4,000+ deposit back. That is a lot of money for someone that works at a non-profit. I disputed the charge with my credit card and bank and got it back and spoke with Nissan Corporate who were actually great and offered me 3 extra oil changes and inspections for free on any Nissan (from another dealership because I no longer trust this one) and we closed my case. I recently discovered that they REBILLED my credit card for the $4,000+ deposit one month later for a car I DO NOT HAVE or want at this point from them. I am now disputing the charge Again with my bank and have contacted Nissan Corporate Again to reopen the case. As they are the manufacturers, they might not be able to help me so I will now have to seek the assistance of a lawyer. This has been an incredibly frustrating, exhausting and time-consuming experience and it is still on going. If you do business with them, make sure you have EVERYTHING written down and signed not by the salesperson, but by the MANAGEMENT because they might not honor whatever agreement you make with the salesperson. Get a MANAGER or...

I was looking for a GTR. The car right now is hard to acquire and inventory is scarce. I spoke to Aaliyah at Star Nissan, who told me she spoke to her sales manager and was told that they could order the car for me if I come into the dealership. She also said the price would be MSRP, and I wouldn't have to pay anything outside of that. I asked her if she was absolutely sure she was giving me the correct information, because the dealership is not close to where I live. She confirmed she was relaying to me what she was told by her sales manager. I live in Connecticut, and drove an hour to Queens to meet with them on a Saturday.

When I get to the dealership, I sit down with a salesguy named Ali. We discussed the car, Ali told me that they couldn't order it for me after all, and that they would instead look to find the car for me. We were discussing colors, when a very short man with a beard standing behind me says "hey guys, I know you're discussing colors and all, that's all great, but I think you should be flexible on the color and we won't do this for less than $40,000 over MSRP". The sales guy says "you heard the man, he's the big boss". I reiterated that I was told the pricing would be around MSRP and that I would never have driven 1 hour had I known they would try to price gouge me like this. The salesguy responds "oh you just spoke to a receptionist, she has no say about numbers, she just answers phones". Obviously I know that receptionists aren't salespeople, but they also generally are not incentivized to lie either. It's likely she was in fact repeating what someone told her and that this was a sales tactic to get me to come in. They couldn't care less about my time.

The above is a PERFECT example of why buyers are weary of car dealerships. As soon as greedy salespeople get what they percieve as the slightest bit of leverage (rare car), then you see how much they really adhere to their "values" of serving customers and doing fair business. I ended up buying a white GTR from a different dealership for around MSRP. It took pererverance, but things worked out for me despite this poor experience with...

poor communication after you give them money. zero stars for Star. overall a very underwhelming experience that left a bitter taste. i will reconsider Nissan in the future and suggest you go elsewhere other than Star. I started the lease in nov '21 and just returned it this week. i didn't have any major issues (except infotainment electric) with the car but when scheduling to return it is when things went south.

Sunday 10/6 I made an appointment online for service on Monday 10/7 specifying state inspection and pre-lease return inspection in the "Tell us more" section of the appointment creator. Monday 10/7 I dropped off the car for service and asked for a state inspection and pre lease return inspection. The associate did not disclose that the lease return inspection was done by AIM, not Nissan. Associate scheduled and charged for multi-point inspection. I called sales on Tuesday 10/8 to make an appointment for returning the car on Sunday 11/10 when Gus said Nissan doesn't do lease return inspections, it's always AIM, and that I did not receive the lease return inspection the day before. so either the associate at the service desk did not know a pre lease return inspection was not done by Nissan or decided to charge me for a service he knew i did not need, did not ask for and could not use. i just wanted a $185 refund for the inspection.

i called Diana Ljajcevic the manager on 10/9 to communicate this and i sent a followup email as well with pictures of the appointment notes, and invoice, i also sent an email to Ronny Morales, the manager of the garage. as of 11/12 i have heard NOTHING from either regarding this issue. however, Diana did call me today on 11/12 to remind me to schedule a return for the very same car i returned 2 days prior.

clearly one hand doesn't know what the other is doing. nor does it care. they will take your money and...