The UPS Store — Attraction in New York

I’m writing regarding the extremely poor service I received at the UPS Store located at 1623 Flatbush Ave in Brooklyn, NY on December 1, 2021 around 4:00 pm. Firstly, when I called to inquire about the availability of print services, I was greeted by a seemingly irritated employee who did not want to be bothered. She informed me that I could print at this location. When I arrived, I was informed that I could not use the computer because it doesn’t work; I later realized that the computer worked, customers just weren’t allowed to use it. (As I saw employees using the very same computer to print from). After sending my documents to the email address provided, I was asked to wait a moment because another employee was printing something. After having waited about 10 minutes, I overheard the employee telling another customer that he would be able to have his printing label printed, but it would be “a while” because the printer was being used. After asking “how long is a while?” she checked with her colleague and then stated that they would try to print from the computer that I had been told was not working. After another 10 minutes, I was finally provided with my documents, told to wait for the same lackadaisical employee whose attitude suggested she did not want to be bothered, and I was finally able to check out by the same employee who ignored me when I thanked her for my receipt. The service here is far from acceptable, especially since I’ve been to other UPS stores and NEVER had such a nasty experience. What was most offputting was the fact that people came to the store, waited on an extremely long line due to systems being down and employees moving with minimal sense of urgency, pay our money with the expectation of quality service provision, yet have to be subjected to subpar customer service as if we received anything for free. Absolutely unacceptable and if this is the culture here, it totally contradicts the excellent quality customer service and service provision that UPS stands by....

The staff is always very nice and apologetic for delays.

4/23/23

Sadly, I feel it necessary to edit my previous review of 5 stars. Today, one of the associates in the store was extremely condescending towards me for not knowing that I had to pay for the shredding service. I previously came into the store and dropped my papers, not aware that it was a paid service. Perhaps the employees at the time didn't know either.

It was an honest oversight. I dropped a small amount of papers and this associate embarrassed me in front of the whole cue, repeatedly stating that "everybody knows they have to pay. Even at Staples, Fedex, etc.." although I told her I didn't know.

I had no problem paying, just was unaware. She made it a point not to allow me to tell the associate ringing me up that I had to pay the two dollars. Instead, she stopped helping another customer to interject on my transaction with another associate. As if I could not speak for myself.

I told her that I didn't know and to move on. She was very rude. I wish I had her name but there were only two in there today. Any manager should be able to see who was on the clock at 12:38pm today. The other associate was as shocked as I was and a very pleasant woman.

The workers during the week are always so nice. This woman was unprofessional. Did not know how to address the situation in a better manner. She could have informed me without all the extra dramatic behavior. Quite...

I had the unpleasant experience of having to visit this store to collect a package that was left at this store after an unsuccessful delivery attempt. The staff at the front were ok and treated customers respectfully, based on my observations that day. Unfortunately I had to deal with the Manager, Lalsha Moise, who was the most crass, crude and unprofessional person I have ever encountered. My package which was left at the store could not be located and I was told they will do a search and call me to give me an update. The Manager never called and when I followed up the following morning, Ms. Moise proceeded to call me a liar when I told her a UPS customer service rep told me the package was delivered there, raised her voice when I asked for a solution and hung up the phone on me when I asked for her full name. I am quite flabbergasted that a Manager could treat a customer with such little regard, when UPS is the one that lost my package! I will be writing a formal letter of complaint to the corporate offices, because there is no way I will allow this level of treatment to be ignored. I still have no solution to my lost package and I refuse to deal directly with Ms. Moise and her lack of customer service training. Needless to say, I will never use UPS ever again and I will ensure none of my family or friends use this Courier service in the future. Negative zero stars if that...