Idiot proof!!! I signed up and paid in advance for Valet uncovered Parking. I was traveling by myself and was very nervous the first time using PS. Signage was very clear once inside the Hayes location. I knew exactly which lane to go through and by the time I pulled up to the covered valet there was a gentleman standing there to welcome me. He took my bags out of my car; reminded me to double check that I had everything I needed; I gave him my key and he gave me my tag and told me all instructions for my return were on it, to put it somewhere safe that I’d be able to find when I returned in a week. He then took my bags and me around the waiting building to where the shuttle would pull in. It did so as I was standing there and again, that driver took my bags and put them in the shuttle and invited me aboard. He dropped me right at the entrance for United with my bags and Venmo Tipping was so easy! Upon my return, AT 4:30 AM I went and got my bags at baggage claim and made my way out to the curb. The app has a very user friendly map showing where (you are) and where the shuttle will get you. Not even a minutes walk. Again, pick up was easy and straightforward. It was absolutely freezing and when we got to the lot my car had been pulled up front and was running to warm it up. It was so nice to have a warm car ready to go. Because I had paid for everything in advance all I had to do was follow signs to the exit. SO EASY. Thank you Parking Spot! I will be back!!!