Truist — Attraction in Newport

I feel like this bank is stealing people’s money. I swear I’ve had to get a new card at least 6 or 7 times within the past year (I used to NEVER have problems with this bank until just last year & sometimes it wasn’t my choice to get a new card), because every couple of months, my card is charged when my account doesn’t have a lot of money on it (I stopped putting my money on my card for this particular reason) and let’s say I have $1-5 on my card (I just keep a little bit of money on it so it won’t go negative) I noticed my card is charged for like $4 or $5 but it won’t say for what in the screen where it shows your purchases & I can’t find what it is for in my Apple purchase history either. So it makes my account go negative and I can’t even show them proof of what charged my card for a dispute because in my account it doesn’t say there’s a charge. I’ve also had to go so far with this hoping my card won’t be randomly charged that i had to turn my card settings to where it blocks any purchases, any atm transactions, deposits, withdrawals, e-commerce, everything when I’m not using my card and somehow it still charges my card. happened to me today 09/09/20 (that’s why I’m writing this because I’m fed up & hopefully it’s not happening to anyone else) and I’ve tried telling the people at the bank Michelle & Jordan (Newport KY location on Monmouth) and I just really felt like they didn’t care at all and didn’t think it was strange or weird that it keeps happening. The other lady with the shorter black hair is much nicer and more caring. Getting a new card literally doesn’t make a difference. It’s just an annoying process I’ve had to go through waiting on a new card every couple of months. If there’s some low balance fee I’m not aware of or something then I’d appreciated if they would of told me because I don’t know if there is or what the deal is. It only happens when my account has $1-5 on it... and yes you’re probably wondering why I haven’t switched banks yet, trust me, I’d love to but I don’t know which banks are good & trustworthy. Also BB&T in Newport is literally 5 minutes away from my house & I don’t have a car so going to a bank further out isn’t the best option for me. I don’t know...

STAY AWAY FROM TRUIST! If I could give this bank negative stars, I would. I began banking with Bank of Kentucky many years ago and after being hot potatoed to BBT and then Truist I determined I’m done with this bank.

It has taken me 6+ trips to this bank to close the multiple accounts and credit lines I have. Every time I visited the bank there was another reason why I couldn’t close an account. I begged them to freeze all accounts, etc and there’s always an issue the next time I returned. On one of my last trips I was told by the banker all accounts were closed aside from one credit line. I provided a check to clear the balance and she stated she’d close the account the next day once it processed. I called the next day and that banker was out sick, and the replacement staff could not find my check (over $1000!!) even though the money was pulled from my other bank account! It took them multiple hourse to “find my money”!

I still have one account open. One that I can’t close online because the app will not allow me to pay from an outside source and insists I need to open a Truist account to pay it. Now my credit score is being affected. I guess I’ll need to take my 7th trip to this bank and get jerked...

Absolutely awful!! Wanted to open a credit card for Christmas shopping. I called about it and the guy said if your spouse wants to use it too they have to come in and sign. Went in before Thanksgiving it's now past Christmas and I STILL do not have a credit card. Because the guy that started the card for us put the whole thing in my spouses name instead of mine and then we find out my spouse has to be the one to request a card for me. We finally requested a card for me and now 3 weeks later we find out it was never even shipped yet! What a JOKE ! Who take liberties like that? I worked at a bank and someone would have been fired if they placed it in the wrong person name without asking the customer! Horrible service and horrible service on the shipping end too! Terrible...