Sawchuk Jewelers — Attraction in Norwich Township

I would rate higher, but I had a very negative experience with an employee. I had dropped off my wedding rings to have them rhodium plated. I am a regular customer and Kevin told me to pick up my rings in about 45 minutes. I trust Kevin, so there was no ticket. When I returned to pick up my wedding rings, an employee told me that Kevin left and he didn't know where. This person asked if I had a ticket. I told him I didn't and besides, I'm a frequent customer. The employee proceeded to complain about Kevin, stating that Kevin always doesn't give customers tickets and walks out without saying a word. I told this employee that I just came to pick up my wedding rings. He indicated that Kevin was probably not going to return. He insisted I provide a ticket. I was not going to leave without my wedding rings. I guess because I refused to leave, he said he would give me Kevin's cell number. As I was copying the number, Kevin arrived. I told this employee for the umpteenth time that I brought my wedding rings to have them refinished. This employee somehow "remembered" the rings Kevin told him about. This employee then tells me that I should've told him my rings were being refinished. I told him that I continuously stated that. He then brings my rings and asked if they were mine. At that time, Kevin entered and asked if my rings were ok. I was too angry at this point and my only desire was to walk out the door. If Kevin keeps that person as an employee, I will never, ever return. The impression I got was that this employee wanted me to leave without my rings so that he could say I abandoned them and he could...

Kevin, the store owner, is the definition of the reason a small shop atmosphere is the place to go for any jewellery purchase. I, like most guys, had never heard of the 4 C's to buying an engagement ring. I did a bunch of reading online, but really it wasn't until I went in to Sawchuk and actually looked at diamonds were when things made sense.

First, Kevin doesn't do any high pressure sales. Seriously, he will smile at you as you go out the door without purchasing anything.

Second, Kevin takes his time to sit down with you and show you the differences between options and prices. You want the less expense option? Kevin will show you what you like. I firmly believe Kevin is 100% authentic with what he tells you. No gimics, no frills, just solid service!

Third, his prices are fantastic. After I went to his shop, I compared the prices with other places and even online just to make sure I was getting a decent deal. I found I could not beat Kevin's price.

Things not quite satisfactory with what you got? Kevin will fix it for you. I brought back my fiance's ring twice. Once because the size she thought she was wasn't actually her size. The next time was a small modification to make the ring more comfortable.

Repairs? Talk about timely. Not weeks! Just days! In fact, a repair to a necklace took one day.

Guess where we are going to check out wedding bands?

Thanks...

I had two necklaces in need of repair and my engagement/wedding rings required resizing. I did a lot of research and always prefer to support local businesses instead of chains, so picked Sawchuk after reading the great reviews. I think the work is fine, but they struggle with communication in my opinion. I understand things happen to delay completion, but I had to call to see if the work was finished, was told it was, only to find out when my husband arrived that only the rings were done and the necklaces weren't. When the necklaces did finally get finished, the heart pendant (which had to stay threaded on during repair) on one was lost, so I had a repaired chain with nothing on it. I made several calls about the missing heart, but it was always "I haven't had time to look for it", "I'm leaving early for a graduation party and will look tomorrow". The final call resulted in "I'm going on vacation", but if you find a picture, I will make it right. Every phone call was abrupt and I would have had to not only find a picture, but make yet another phone call on the issue, so I decided to give up. My advice is to take pictures of what you're handing over and while everyone else seemed to like their customer service, I did find it lacking. In my opinion, they lost something I left with them and I shouldn't be the one required to keep calling to check on it or feel like I'm...