Best Buy — Attraction in Novi

Purchased range hood, blower, dishwasher , cooktop, membership and installation from Best Buy ended up a disaster

Order placed on 6/15 before 7/4 promotion cuz we want our order to come on time. initially scheduled the delivery on 8/4, 2-3 weeks later after finding out the actual closing date we were hoping to pull in schedule to 7/26. Told by agent that the cooktop is bottleneck and it’ll not arrive till 8/4. We wanted to cancel the cooktop but was told if we did it, the entire order schedule will be impacted because it’s one order. Persuaded us to stay with Best Buy by offering free installation for a LG drier that we bought from LG. (Which they never end up doing the job, told us there were some missing bracket then left). After placing the order, I kept getting email from Best Buy saying I need to reschedule delivery. Your best buy website has glitch so I couldn’t log in, tried calling the agent we spoke to in the store from the card he gave me maybe 500 times never picked up so we had to go to the store to talk to him again. Was told in the system the order still showing 8/4 told us not to worry. A few weeks after I got the same email again, texted, called that agent again for another 5000 times never responded or picked up. Called customer service line and was told the order showing arriving on 8/4. 8/3, the day before delivery date, got multiple text asking me to confirm the appointment then I did. Later in the evening got that email again so I called the customer service and was told now my cooktop will arrive by Sep which is ridiculous. Agent told us on 6/15 that the range hood we wanted would work, after placing the order and waited 6-7 weeks when it finally arrived, paid for someone to install and found it doesn’t fit Dishwasher arrived broken, so they’ll to bring it back and now we have to wait for another 4 weeks for it to arrive, had to cancel the order Tried calling the store agent again no answer, all we wanted is to get what we signed up and paid for. My pregnant wife was hoping to get compensate from best buy for all the trouble and time we wasted. We simply just want Best Buy to compensate any additional cost for us to get those in early from others. Best Buy in store agents were condescending and mocked her why would Best Buy compensate us if we decided to go with your competitor. Excuse me? What about all the time and energy and extra money we could’ve avoided if we didn’t go with Best Buy. You don’t treat your words seriously and your customer service are unacceptable. I had my wife cancel all my remaining order and your system has glitch, customer service told me she’s unable to process the refund now and will get back to me and send us $50 gift card for all the inconvenience caused. We don’t want your stupid gift card, we just want what we paid for. Your business will not sustain if you continue to treat...

This review is more about Geek Squad rather than Best Buy itself. We bought 75-inch Samsung TV and were in no position to install it ourselves. So, we took the Total Tech Geek Squad membership to get it professionally installed on the wood panel over the fireplace. Hiring Geek Squad was a big mistake. They sent the team to do the site survey first. They came over as if it was a Sunday afternoon picnic. They did no measurements at all. They did not even know what TV make/ model we bought and we have to tell them even those basic details. On the day of installation, the same team came. We cleaned up the panel of any engravings and moldings to make the surface as even as possible. We asked the team to mount the team symmetrically on the panel and they nodded in agreement. However, they again made no measurements. Their lead just took a template, placed it on the wooden panel, and drilled the holes for brackets. After mounting the brackets, they put the TV on them and realized that it was hanging too low and going beneath the panel. They took the TV off, removed the brackets, and drilled another set of holes on the panel, 6 inches above the previous set. I could notice that they are going too far if the TV was hanging low by only 3-4 inches. However, the team did not listen. They installed the brackets on this second set of holes, put the TV on them, and realized that it is hanging too high and going above the panel. They repeated this exercise two more times and destroyed the panel with 4 sets of holes till they got it at the right vertical distance. By the way, the TV was still not mounted symmetrically in the horizontal direction. At this point, they had already spent 3 hours and I just wanted to call their management. Rather than moving the mounting holes horizontally by half an inch, I asked them to stop as panel studs would not have been strong enough with so many holes drilled into them. Apparently, Samsung had a detailed installation guide where they give an exact diagram with X and Y coordinates of the holes to be drilled with respect to vertical and horizontal edges of the desired location of the TV. However, the team did not look into it, they were literally playing hit and trial rather than doing some basic measurements to drill the mounting holes. These people call themselves Geeks. Seriously?? They are rather Goofball Idiots. Do yourself a favor and do NOT take the Total Tech Geek...

Last year I had to get my computer fixed by geek squad but they didn’t send it out for weeks. First they couldn’t get in contact with us so they order me to pick it up. When I got there the first worker went to give it to me like it was fixed. Someone then came out to rudely tell me they never sent it out (it had been a week at this point) because I never answered their calls. He then sent an email to give him some information, which we saw. So this whole time he could’ve just emailed us instead of calling (it said it was spam) so this could be resolved quicker (at least try different methods of communication if one is failing.) But this process was repeated several times. Over 3 weeks my device was kept at the location (it had water damage) and was told he needed more information to save data. I was always being told my computer was ready for pick up when it never was, I even showed up once and the lady at the desk was confused and had to call her whole team over because information in their system was wrong and kept telling me to pick up when it was never ready. Eventually I got my computer fixed but at that point it had been over a month and it seemed no one knew what they were doing, technical wise and customer service wise. In the end I was told the information that they needed so badly was never even needed and was never used. It has almost been a year and now I am finding screws falling off the bottom of my computer because it wasn’t screwed back on properly. So the process which I hoped to be a few weeks at most (I’m in college and had my info in that computer) turned into over a month of them playing with my time. Will not be returning to this location at all.

TLDR: I was told to pick up my device several times over the course of over a month and my device was never ready. It wasn’t sent out for weeks when it had water damage. It seemed no one knew what they were doing and some of them acted rudely when I was...