QDOBA Mexican Eats — Restaurant in Northville Charter Township

Just had a terrible customer service experience at this store. This store has usually been great in the past, but today was different. Before preparing my bowl, the lady employee (yellow shirt) preparing the base/protein was rude and inpatient with the few questions I asked. When she made my two bowls, she scraped the bottom of the tray of chicken "crumbs" to add the protein. Immediately after, another employee brought a new tray of fresh chicken, I inquired about why I got the chicken "crumbs" and that I preferred the fresh tray instead. The employee snapped and said "it's from the same pan, it's all the same" and moved on to the next customer. The way she snapped was terrible. And the fact that she moved on to the next customer without "making it right" was even more terrible. We proceeded to the next employee (I think pink shirt) who did the toppings and checkout. I have to note that this employee was absolutely great completing the process. I think she had also picked up on her colleague's rudeness and saw my displeasure. She completed our order and checkout with a smile. That is the service I have always received at this store.

From reading other reviews, I can tell that the store manager is passionate about their performance, quality and consistency; and strives to achieve excellence. I very much applaud that effort. Maybe it was a bad day for the employee, I can understand that. But regardless, I'm sure providing a "snap-back" attitude and chicken "crumbs" to a unsatisfied customer isn't what this store manager...

Food was good, however customer service surprised us. I requested kids quesadilla as I was in for a light snack after dinner at home and the lady started making a full size. TWO TIMES I confirmed again and again "is this kid size, as it looks like full size to me" and she responded YES all the . I was skeptical however accepted her answer. At the end of the order, the cashier charged me for the full size quesadilla. I told the cashier that this is a kids size quesadilla and has been double confirmed by the lady who was making it, however cashier said it was full size. I then specifically inquired from the cashier if the lady who made my quesadilla was new, and was told that she is not. Anyway, in order to not waste the food, I accepted the full size quesadilla. Same thing with my husband's taco salad. This same lady, while adding ingredients to the taco salad asked to add "rice", so since my husband is on no carb diet, we told her "rice on the side" as my husband did not want it inside the salad. This is very common and this request has not been made for the first time. Later our bill showed that we were charged additional $2 for those few grains of rice which we had taken on the side instead of inside of the taco salad, and already paid for it as part of taco salad. The cashier did refund the $2 back after taking back from us the few grains of rice that had been packed on the side. Food was good, however very disappointed with the...

Qdoba is always a go-to place of mine when I want a loaded up burrito or quesadilla. I won't even go anywhere else for a burrito or quesadilla anymore. The meats are always tender and flavorful, and I have yet to experience a fatty low quality protein. This time, I decided to try a double protein bowl with shrimp and steak. I was surprised again by the high quality of the shrimp at a fast food chain. This location does not have a drive-through, but I ordered online and picked it up inside very easily. Sometimes, avocados are not quite ripe enough for guacamole, and it does affect the taste, but in general, they offer very delicious fresh guacamole and chips. When you compare to other fast food places, I think Qdoba prices, quality of food, and portion sizes are...