Tommy Bahama Outlet — Attraction in Oʻahu

I want to commend the assistant manager, Julaine Rinker on her efforts to provide the highest level of customer service. My wife ordered a pair of shorts from the Nashville TN store and the only pair available in my size were at this store. The shorts arrived in 2 days with a nice handwritten thank you note from Julaine. Keep in mind, we only ordered one pair of shorts and have never met or spoken to Julaine. If she provides this level of service to customers she's never met, I can't imagine what a pleasure it is to shop in her store in person. Thanks so much Julaine! Keep up the great work! If my wife and I ever make it out to Hawaii, we will be sure to come...

Love it! Bought a ridiculous amount of stuff but love it all. Claudia was a great help and happy to get me more sizes or provide her opinion. There were some great deals while I was there and I’m (almost) glad I’m leaving the island tomorrow r I’d be tempted to go back! I was lucky it was pretty quiet while I was there but heard her interactions with other shoppers too and she was always polite, friendly and respectful. She’s a treasure and I hope...

5/2/21 Update, I was able to exchange our item and the personnel there friendly and very helpful.

Came to Waikele store twice to exchange for different item. And both times they were closed. Now i'm not sure if they will extend the return time. Called on the phone to the local number and guest support and no one answers the phone. Need answers to your exchange program. As no one is allowed to try...