Massage was pretty standard. She kept chatting randomly through the whole thing, though. Made it hard to relax. Plus, she torqued on a joint I had put on my very basic sheet was injured. She didn't ask about it until I yelled in pain. I even mentioned it when we were walking into the room and she acknowledged she heard. Facial was very very basic. Wash, mask, oil (not lotion, oil) I already have oily skin, so would have been nice not to add oil to it. Somehow got massage oil all in my hair even though she didn't massage my head. VERY pushy about tips. 2 different signs in the lobby with an ATM right there. As soon as you come out of the room, they're already asking how you'd like to tip. Not IF. How. Their "suggested tips" are outrageous, too. $60 for a tip? This is one of the first times I've spent more than that on a massage! And on the site, it says "cards, venmo, or cash," but in the place, they are pretty clear that they much prefer cash. The cupping was pretty standard and basic. Pretty sure the cups have latex on the seals, which I'm allergic to, which I put on the sheet before my appointment, which she clearly didn't read. The table was falling apart. I spent most of the appointment with my cheek pressed on a piece of wood because the face pillow was falling off. She even adjusted it once and I told her it was doing that. It just went right back. She was even joking about how so many people can't breathe because they don't use the proper covers on them since they're "too expensive" and shove regular pillowcases on them instead. Honestly, the other places I've gone for massages had multiple pages to fill out about your health and preferences. Like preferring her not to touch my bottom. She didn't ask, just did. Or that I have a connective tissue disorder. Which I put on my page along with my joint issue, which she clearly didn't read. All in all, not worth the price, and I got it at a 50% discount. Didn't even offer water, which is basic massage 101
Edited to say that Gabby the owner called and listened to my complaints and was really great in making things right.
Makeup massage was pretty standard. My appointment was with Dani, but my masseuse introduced herself as CJ. While I was waiting, I heard one of the employees (from the hallway) giving another customer incorrect and almost dangerous medical advice. I work in healthcare and definitely would not have given that advice. When the customer came back to the waiting room, I advised him to do his own research instead of relying on non-healthcare people's bad information. CJ was good about listening to my request in that she did not stretch me like the previous person did that resulted in injury. The noise coming from the next room was a little much. CJ tried to blame it on an earthquake that somehow ONLY shook one interior wall repeatedly over about 10 min. She was very abrupt after the appointment. She just handed me a bottle of water and walked off. Kinda rude, but whatever. Definitely won't return. Very much NOT worth even the discount price. They also spam your email trying to get you to make another appointment before you even HAVE your appointment. Like at...
Ā Ā Ā Read moreIt is unfortunate to have to write this review because I appreciate the labor and effort that goes into this. However my husband and I recently went in for a couples massage and it was just an absolutely terrible experience.
To start, they rescheduled our appointment 2 days before that we had booked 2 weeks in advance due to "staffing issues." But that can be overlooked. Then we were told we had to choose between who wanted the "stronger hand lady vs softer," even though we both had wanted stronger as we had paid for the deep tissue massage. The massage given by the "softer" lady was would definitely qualify as false advertising. She seemed like she was tired and had no energy. I did not feel like any tension was relieved at all. She was almost just rubbing at one point and several areas were missed! What's worse - the "stronger lady" was just too brutal! She had no tact or technique, she was rough, painful and ever since then, my husband has been having terrible neck pain in his muscles. Both of us have been to several massages and this was definitely not a normal experience, which could be a result of inadequate training. Even though we paid less than usual, it was not...
Ā Ā Ā Read moreOh absolutely I can describe my experience. I came in on a Saturday for an 11 oāclock appointment. Walked into the building and it was a ghost town. Not a soul was inside. Doors unlocked phone going off the hook. I walked through the entire building screaming and hollering for anyone to be there. I sat around for a solid 15 mins before someone came out of nowhere and I quote āI donāt know where the other person is at maybe their lateā then Walks off. Approximately 5-10 mins later another employee walks in and I watched them come through the back door sit on their phone look at me in the front lobby then take their time to even come speak to me. I wound up canceling my appointment and going to a different Massage appointment on another day because this place seemed like no one cared about the customers. Thatās why I gave you 3/5 stars. I believe the employees could have done a better job at making the entire experience a good one. Willing to come back and try again because I believe in a second chance and I also believe that people can have off days and those days donāt define them as workers. but was not happy with my firs...
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