Hampton Inn Oklahoma City-Northwest — Hotel in Oklahoma City

Customer service of a high-end hotel, with an affordable price. You can see they've invested in their funds in the most important aspects of hospitality.

Probably the absolute best value hotel you will manage to find. While it's definitely a hotel that is cosmetically average and not shiny-new, they have done in incredible job of immense service and smart functionality that leave this hotel a gem that is easily overlooked but more than worth the relatively low price tag attached to the rates.

Rooms feature smartly-designed furniture such as side tables with a pull-out shelf that is easily tucked away during the day for more room, but offers plentiful space for your devices or water bottle at night. While the building may appear a little outdated at first and isn't by any means brand new, management and staff have been incredibly smart and thoughtful about placing outlets (and USB plugs) in accessible and convenient locations that don't require you to rearrange the room for use. Furniture has surprisingly modern and useful features underneath classic-vibe wood, ensuring that most cabinets have features that pull out for accessibility and ease without feeling clunky, confusing, or unnecessary.

What really makes this hotel fantastic, though, is the service. Every staff member I have interacted with has been kind, thoughtful, and cheery. From the concierge at check-in, to the breakfast staff this morning, I have felt well-taken care of even when 'm not asking for anything. The breakfast crew was so ready to jump in dote on a mother helping her son after some spilled food. The two women immediately jumped in to shoo the mother away from getting down on her hands and knees while chatting with the son and mom and ensuring things were clean for them, that the mother had help re-making the waffle she son had been excited about, and that no one was left feeling embarrassed or unwelcome after the accident. It's small touches like these that truly make a fantastic hotel; when staff is this wonderful, you know customers can expect to be taken care and made to feel at home while away.

I cannot stress how wonderfully surprised I was by the cheeriness and thoughtfulness of staff in the service industry. You can tell they enjoy their environment and truly want their guests to feel safe, comfortable, and valued. I can't remember the last time I found this at a hotel in a way that felt so immensely easy and genuine.

One last note; I noticed multiple guests with physical disabilities or special needs. I believe there was a some sort of conference or group. The hotel and staff went out of their way to make things as accommodating and friendly for their needs without commenting on any sort of inconvenience to them or acknowledging any alterations this caused to their usual routines. Though I don't know how the experience was on the user-end for thosem who needed it, it felt very natural and inclusive rather than alienating. The front-desk concierge went over some of the accommodations for special needs with the woman checking in before me without being prompted and in the same manner she explained services and needs for me while I was being checked in.

This location could provide a master class in inclusivity & service. So grateful to experience the lovely...

I have to say, this was one of the most disappointing hotel stays I’ve experienced in years. My family and I are currently moving across the country from Florida with our three dogs, driving about 10 hours a day. By the time we arrived here late at night, we were exhausted and just needed a smooth check-in and a comfortable place to rest.

Unfortunately, from the moment we arrived, things went downhill. We weren’t informed that the elevator was out of order — a critical detail when traveling with luggage, pets, and elderly family members. When my mom asked if we could be moved to a first-floor room, the woman at the front desk (a heavier-set woman working late that night) was shockingly rude and dismissive. She told us the hotel was sold out and, when my mom pressed for any kind of solution, she snapped, “Well, if you don’t like it, there are plenty of other hotels in the area.” This was at 11:30 p.m. after a full day on the road. The only concession we received was a waived pet fee — but only after my mom insisted.

When we finally got to our rooms, the problems continued. Both rooms reeked of an overpowering mix of chemicals and mouthwash. The popcorn ceilings looked ancient, the TV felt like it was from 2000 (with fuzzy channels and no streaming options), and the shower hardware was rusted and crudely patched with caulking. The carpet felt grimy, and even our dogs were uncomfortable.

By morning, we hoped things would improve — but breakfast was just as bad. When we sat down (politely, with our small dogs and away from others since we’d already checked out), a woman with an attitude immediately confronted us, saying dogs weren’t allowed in the dining area. I tried to respond kindly, but she ignored my greeting and repeated herself curtly. I moved my chair, but by that point, I’d lost any appetite. Moments later, I overheard several employees behind the counter gossiping about us and mocking the situation — completely unprofessional.

To top it off, the breakfast itself was unimpressive: watery coffee, artificial-tasting juice, and unappealing options overall.

I honestly don’t understand how this property maintains a four-star rating. Between the rude staff, broken amenities, dated rooms, and lack of basic hospitality, I would strongly advise anyone — especially families or pet owners — to...

The price was right. Just to be quite clear, this is one of the worst Hampton Inns I have stayed at. The front desk lady seemed unable or unwilling to see me standing there, waiting at check in. She actually left the front desk without acknowledging me, then came back. Not sure why she thought I was standing in the lobby staring at the front desk. After she acknowledged me, she helped the other worker who was having trouble checking in a guest. That was fine,, but she didn't say "excuse me for a second" or anything. She did apologize after, but it really just seemed like a lack of training. Then she was aggressive about having me sign the keypad, even though I was still putting my wallet back in my purse.

I stayed on the 3rd floor. The carpet in the room felt damp, but wasn't. I don't know what the deal was.

I walked in the hall in socks to get ice. I came back and after stepping on the white towel provided for a bath mat, realized the bottoms of my new white socks were black, covered in a tar-like substance. The floor in the hallway had felt wet through the socks. There were no signs or fans to indicate there was a problem. I assume they had a water leak and water damage at some point. It has not been resolved.

There was mildew in the bathtub.

When it was time to checkout the same front desk worker was nowhere to be found for an awkward amount of time. She helped the worker who was waiting before she even acknowledged my presence. No "I'll be with you in a moment." No smile. No anything. After she got done with the worker, she seemed to realize I was there and asked if I was ready to check out. It wasn't huge, but I typically encounter friendlier and more professional front desk staff. Her demeanor always made me feel like I was bothering her wanting to check-in or check- out. I did not go to the desk for any other reason, even when the hotel lost power for 2 hours, inexplicably.

I often stay at Hampton Inn while traveling. This was definitely not one of their best hotels. I wouldn't 100% be opposed to staying here again, but I would definitely consider another place...