Goodwill - Orange City — Attraction in Orange City

I am appalled at the manner in which the Orange City location is being run. My husband and I decided to visit the store purchased a nativity set (3 pieces) which were priced the following, Baby Jesus $7.99, Mary $19.99, Joseph $19.99, and a wooden Snowman house sign priced at $12.99. After exiting the store and standing right outside in camera view, I reviewed the receipt and noticed that there was a charge for $24.99 realized that something was rung up for the wrong price and I returned to the inside of the store. Upon notifying Raphael (cashier on shift) he assured me that “He had seen this happen before” and that he remembered scanning all four items and that none were priced at $24.99. He notified the “Merchandise Supervisor”, named Sheila. Immediately upon contact with her, the tone of the encounter changed from the cashier being understanding to Sheila asking questions of impropriety, alluding to theft. Sheila suggested that my husband and I may have removed a sticker from a cheaper piece of merchandise and placed it on top of the existing sticker. I explained to her that this was not the case, but there was a possible glitch in the computer system and or an error on the cashier’s part. Immediately, she was incredulous and asserted that, “there is no way that could happen” having immediately concluded this without a proper investigation. I did not receive an apology nor did I receive comfort from her that the situation would be rectified. At this point the store had overcharged me, yet I was being treated and questioned as if I were immoral or being deceptive. As a point of clarification, I would like to add that I had just spent over $75 dollars and was requesting that a $10 overcharge be returned to me. There was absolutely no indication that I was attempting to connive or be deceptive towards the store. Sheila proceeded to call the store manager, Tatiana Roman on the phone and instead of properly investigating the situation, Ms. Roman instructed Sheila (Supervisor on shift) to review the camera footage. There were more than 10 customers in the store that watched my husband and I get humiliated. I was forced to stand there for almost thirty minutes waiting for Sheila to review “footage” to ensure I was not a thief. Upon Sheila’s return from viewing the footage and ascertaining that I had neither left the entrance of the store nor did I change prices on the merchandise, did she offer an apology for the harrowing experience. This is all while Tatiana Roman the store manager was on the phone line. This is just unacceptable and appalling. Whether it was ten cents or ten dollars, If I was overcharged, I have a right to demand my money. There were different ways to handle the scenario while preserving the integrity of the customers. No one should have to stand at the side of the store as if they were a delinquent while the manager on shift reviews footage. There was absolutely no reason to believe there was wrongdoing on my behalf. Even if there was suspicion of theft, the manager could have simply refunded me the difference and once the store was closed, she could have reviewed video surveillance to quell her suspicion. If there was indication of theft, she could trespassed me and reported me to authorities. There was no attempt to conceal my identity as I had paid with a debit card and I had scanned my rewards card that has my identifying information on it. I believe in absolute fairness and respect. It concerns me that customers would be treated as if they are criminals when there are no supporting indicators of such behavior. It saddens me to think that there is a presumption of wrongdoing when the customer is presumed to be low income. The customer base for Goodwill tends to be those in our society whom are most in need. I am concerned as to the treatment others who don’t have a voice receive. I am fortunate to have a voice to defend myself.I thought to myself what if this were a customer who did not speak English or was too scared to speak up? What if this were a customer who was on their last...

Employees are nice & good to work with. & sometimes i get lucky & find good items for a good price. However im rating this only LOW because of how unsafe I felt in the middle of the day with my son yesterday at around 4pm at goodwill in orange city. I know its not goodwills fault for this but because of this situation unfortunately i wont be back! & i will rather drive the extra 20 min to go to the sanford one. Because i feel safer there!

Yesterday there was a a man with a gun who almost shot a couple in another car in the parking lot. I unfortunately saw the whole incident. & ran to the back of the store with my son who is only 19 months old scared for my life because i wasnt sure if he was heading towards coming in side goodwill or not? When i asked employees around me none of them knew what was going on. But they said another employee did call the authorities. The authorities did not show up Until 30 min after the incident occurred.

Again Idk what number they actually called & i regret that i myself did not call 911 but i thought they had it handeld. I also think employees could have handles the situation better by shutting the doors and securing us and making us feel more safe . They had no code red for a situation like this and thats where i draw the line ! Especially since i had my child with me. I would rather feel more safe than sorry so to sanford i will go from now on. Also sanford pricing is way better! The other reviews are so right! Any michael kors is always $9.99 and up & forever 21 is even higher now too! But in the sanford location they dont have those items higher at all.

What this location needs to improve on is safety of guests , making a code red plan and evacuation plan for customers. & lowering prices. This place is supposed to be fairly priced especially since all this stuff was given to this...

This Goodwill is overpriced. Se other peoples reviews for examples 90% of items are broken, chipped, torn, or damaged Staff is borderline rude- both on the floor and at the register I was made to feel like I was doing something "wrong" when their registers were not ringing the color of the week items up at 50% off- the original cashier counted my items 3 times thinking that I was trying to "steal" from them. No matter how many times you look at it "cashier", it is the same amount of items and the discount wasn't applied! Only basic math skills are needed to figure out that the pricing was incorrect. Another cashier intervened and conceded that they needed to process a refund and re-ring the transaction- it rang up properly the 2nd time though my rewards points didn't attach. I have lost out of many rewards points because either they didn't enter my number, neglected to enter it correctly or if when they did the color of the week items reverted back to full price- so, it was either get 50% off or pay full price and earn the points. I frequent several Goodwills (in the Central Florida area) this is not how it works. When I brought it to their attention (again, not even leaving the register) they said I am out the points b/c they can't do a refund and re-ring the items ensuring that my points attach. Other Goodwills in the same district have been able to do it. It's interesting that a customer knows more about their own processes than the employees.

I have let many other situations (at this GoodWill and others) slide (mainly over charges!) because I didn't catch them until after I arrived home. Be warned- pay attention at the registers- and do not pay until you know everything rang up properly- that is if you decide to shop...