Jamie Felix - State Farm Insurance Agent — Attraction in Orion Charter Township

Watch out for these guys.They like to change your low coverage to full coverage without your knowledge or consent. And then when you ask why that happened, you get four different reasons.. Then, when it takes about three months to get your difference refunded back to you, they'll do it again about three or four months later, hoping you won't catch it again. Two times without my consent, put my vehicle on high coverage, that was only and I mean ONLY, FROM THE DAY I SET UP INSURANCE ON THIS CAR WAS ONLY ON LOW COVERAGE. AND WITHOUT MY CONSENT, THEY SWITCHED IT TO HIGH COVERAGE, AND NEVER TOLD ME. I WAS PAYING ABOUT 200 EXTRA...

Thank you for the excellent service & support I received after my credit card used for auto pay was comprised causing my insurance payment to reject. The office staff was not only empathetic but made quick work of updating my payment information & confirming my account was active & in good standing. They went the extra step of emailing me a receipt for my payment. Later in the day, I received a call from Felix, the owner who really made me appreciate this State Farm Agent & his amazing staff. Thank you for all the tlc! 5 STAR SERVICE...

We've been a customer for over 11 years and have experienced outstanding customer service consistently and without fail.

Dan has been especially helpful, working quickly to take care of our needs, even when we call with last-minute, high-urgency requests. I am very impressed with their professionalism, and refer them to everyone who needs insurance.

They do have great rates, but that is a bonus. It’s far more critical that your insurance company is knowledgeable and responsive when you need them.

I recommend them...