Xfinity Store by Comcast — Attraction in Orleans

I'd give zero stars if I could. Horrible experience with this location and specifically the two women working there (Christina and Samantha). I'd rather roll around in the trash section at the dump than deal with those two again. They were incredibly rude and made zero effort to help me. I was there from 9:30am to 12:30pm. I was trying to add to my order. I was polite at first (anyone who had to wait for 3 hours might not be so polite at the end). I was an authorized user, but they claimed I wasn't. While being there I was made an authorized user again and they still said they didn't see it until I begged that they talk to the Xfinity rep on my phone (John, what a sweetheart). Samantha didn't want to talk to him at first but as soon as she did, she was as nice as can be to him, claiming, "Yeah, she's been here since we opened and we've been trying to help her." Complete lie. And by "Help her," did they mean telling me over and over that they couldn't help me? Once John (Xfinity rep) asked that she check another screen to see that I was an authorized user, she clicked over and said "Oh yeah, there it is." So 3 hours waiting for her to click on another screen. No apologies either. As if I was a piece of dog poo they couldn't scrape off their shoes.

They made absolutely no effort to help me. In fact, they let people behind me in line come up ahead of me to help them with their issue while making me wait even longer. I insisted I was an authorized user (as I was made one last week), but they refused to help or even try to see why it wasn't showing I was an authorized user. The only people who tried to help were the people on the phone. I resorted to calling Xfinity, waiting on hold and having the people over the phone help me. I was at the physical branch and had to be on the phone with Xfinity for 2 hours and 8 minutes. There was constant miscommunication with Xfinity on the phone and with the branch.

I was there for 3 hours, 2 hours and 8 minutes of my time at the branch was on the phone. Every time I went back inside to talk to Christina or Samantha again, I waited in line only for them to tell me the same thing they had said before, that they couldn't help me. At one point all I was trying to do was cancel a service appointment that I had made. I myself made the appointment, but they wouldn't let me cancel it.

There's more obviously. I've reached out to Xfinity's corporate office and am getting it sorted out there.

I watched for 3 hours as Christina and Samantha chatted and laughed with dozens of customers. Except for me. I was disregarded. They helped other people with phones, internet, etc. They chatted about lunch spots and invited someone right behind me cut in front of me because they knew who that person was. It was a horrible experience. I wouldn't wish...

I don’t know what it is with Xfinity stores I went to two stores to buy a prepaid xfinity now starter kit and at both locations they looked at me like I was about to make the worst decision of my life. I had specific needs for a prepaid service none of which is their business but they kept trying to push me into signing up to a normal plan where I had to wait for a technician to install the service. They kept telling me that if I have any issues no one would be able to help even though the starter kit box says 24/7 technical help.

I kept telling them that I would not need any help that I just needed to buy the starter kit and that’s all. They came up with a lie about there not being Xfinity service for a long time at my address and that it was most likely that I would not be able to use the self install prepaid kit. I repeatedly told them that I was willing to take the risk and that I just wanted to buy the kit. Their answer was “even if I try to sell it to you the system won’t let me”.

The way I’m explaining this right now might sound like a was a bitchy customer but I was not I was understanding and I was asking questions to see if there was anything they could offer that would work for me. I walked out disappointed but not angry just confused because I could just not understand what the big deal was about not being able to sell me the stater kit.

I decided to call customer service to verify the information I was given at this store and to my surprise they said I should be able to buy one that there are no restrictions of that kind.

So I had to drive 40 min to another Xfinity store and same thing I asked for the starter kit and their faces just went into shocked mode. I had to fight a little and be firm about what I needed and nothing else. They complied but the whole process was very negative towards the Xfinity now internet prepaid plan. Telling me how I would struggle with the speeds, how 100mb would not be great. Xfinity needs to stop hiring all these want to be IT tech experts and hire more serious people. I knew my shit and I knew what I wanted just shut up and give me what I need.

I got home plugged it in 10 min later I was online, no issues, no slow downs perfect for my needs but what a freaking pain to just even buy a device I can’t imagine having a...

My experience at the Xfinity store in Orleans on July 18, 2024, was appalling. I went in to upgrade my service package, but the two female representatives on duty were extremely unprofessional and rude. It seemed like they were more interested in chatting with each other than helping customers.

When I asked for assistance, one of the women dismissively told me that they couldn't help with upgrades in-store and that I should call customer service instead. This didn't make sense to me since I've made changes in-store before. When I pressed for more information, she shrugged and said, "That's just how it is now," without offering any further explanation.

Meanwhile, the other representative was loudly discussing personal issues with a friend who had stopped by the store. At one point, she was talking about some bizarre plan to beat up gypsies, which was loud enough for everyone in the store to hear. It was incredibly uncomfortable and unprofessional.

When I asked if there was a manager available, the first representative sarcastically replied, "You're looking at her," and continued to ignore my questions. Frustrated and with no resolution in sight, I left the store feeling completely disregarded and disrespected.

It’s clear from other reviews that this kind of behavior is not uncommon at the Orleans Xfinity store. It's shocking that Xfinity allows such poor customer service to continue. After this experience, I am seriously considering switching to another service provider. I would advise anyone to avoid this location if they expect to be treated with basic courtesy and...