I wish I could give no stars, Worst hotel I’ve ever stayed at, no one has a clue on what there doing, booked through hotels.com was suppose to pay when I got there, but was already charged the day before, the lady double charged my account, when explaining that I was double charged and showed that I was double charged she had no idea what to do, said she was to busy and had to call the manager, I was charged 700 for a room that wasn’t even full cleaned my toddler picked up a dirty knife of the floor trash wasn’t even taken out, manager called and when we answer hung up I had to call 3 hours later to see what was going on which the old lady up front proceeded to put blame on us, that our card got declined when I repeatedly explain to her yes because you already took out almost 400 from my account and your trying to take another 366 out of my account again! No one at this hotel knows what there doing worst experience I’ve ever had no help what’s so ever I have to go through my bank and fix there mistake I drove 4 hours with my 2 babies and husband just to have the worst experience ever. I do not recommend stay at this hotel at all!!! I left 2 number upfront to get a call back and the manager called my room and said no one answer and we weren’t in our rooms when we picked up the phone and they hung up. What was the point of leaving both me and my husband cell number, just seems like they didn’t want to deal with the situation and avoided calling us back I had to call my self. Front desk says she under stood that we needed our money and acted like 700 was no big deal to lose, when I have 2 kids to feed we planed a fun trip and was completely ruined. I didn’t even get an apology just complete blame on us. I don’t understand why I couldn’t have been refunded back when she manually charged me at the hotel, and while we were at the office someone was complaining about a gas leak that wasn’t dealt with that they complained about 4 times, I completely don’t feel safe stay here with my babies this experience completely killed my experience ever staying at any best western. Thank you so much for ruining my experience and weekend with my family 4 hour drive for this…