Andril Fireplace Cottages — Hotel in Pacific Grove

My friends and I have been visiting your property for several years, and our annual trip has always been something we look forward to. However, our most recent experience was incredibly disappointing and left us quite heartbroken.||||We stayed for four nights and, as always, ensured that our cottage was left in excellent condition — cleaner than when we arrived. Throughout our stay, we paid premium rates and treated the property with respect, as we have done in previous years.||||At checkout, we were shocked to learn that we would not be welcome back next year. The young ladies at the front desk have always been kind and professional, but during checkout, we encountered a staff member whose approach felt unnecessarily unpleasant. We were told that our dogs were the cause of other dogs barking, yet nearly the entire property was filled with pets. What made this even more upsetting was being told that members of our own group had reported us — a statement my group has firmly denied.||||In the four nights and five days we were there, no one approached us with any concerns or complaints about our dogs’ behavior. The first and only time this was brought to our attention was at checkout, after we requested to make our reservation for next year.||||I fully understand that yours is a family-run business and respect the right to set policies. However, the way this situation was handled left us feeling unwelcome and unfairly judged. Hospitality should make guests feel comfortable and valued, and sadly, this experience fell...

My friends and I have been visiting your property for several years, and our annual trip has always been something we look forward to. However, our most recent experience was incredibly disappointing and left us quite heartbroken.

We stayed for four nights and, as always, ensured that our cottage was left in excellent condition — cleaner than when we arrived. Throughout our stay, we paid premium rates and treated the property with respect, as we have done in previous years.

At checkout, we were shocked to learn that we would not be welcome back next year. The young ladies at the front desk have always been kind and professional, but during checkout, we encountered a staff member whose approach felt unnecessarily unpleasant. We were told that our dogs were the cause of other dogs barking, yet nearly the entire property was filled with pets. What made this even more upsetting was being told that members of our own group had reported us — a statement my group has firmly denied.

In the four nights and five days we were there, no one approached us with any concerns or complaints about our dogs’ behavior. The first and only time this was brought to our attention was at checkout, after we requested to make our reservation for next year.

I fully understand that yours is a family-run business and respect the right to set policies. However, the way this situation was handled left us feeling unwelcome and unfairly judged. Hospitality should make guests feel comfortable and valued, and sadly, this experience fell...

This is not a luxury hotel, but we had a family reunion requiring multiple bedrooms. This hotel met and exceeded our expectation. We stayed at the Rancho Reposo suite and a large living room greeted us upon entry. The coded keypad entry also made it convenient for everyone to gain access to the room. Each room comes with one king size or two beds, but is kind of cramped. The large private front yard comes with BBQ pits and picnic tables and benches. The picnic tables and benches being exposed to the elements were dusty and had some bird droppings but the maintenance guy came quickly to clean it up after we called the lobby. A bench placed at one corner of the yard provided a great setting for family pictures. Continental breakfasts are offered in the office lobby. Along the way to the lobby is a huge communal lawn area with benches and decorated with huge rocking chairs, wooden soldiers, etc. that our grandchildren enjoyed very much. The private driveway to the suite has 4 parking spaces and ample places along the road for overflow parking. It only takes 10 minute to walk from the hotel to Asilomar State Beach. Also the staffs from the cleaning ladies to the receptionist at the lobby were...