Dear Puppy — Attraction in Palisades Park

Honestly, as a long time customer (of the last ~4 years), I can honestly say I'd rather go somewhere else now. My dog has gotten a total of two injuries from this place (once by her neck a couple of years ago which I let go) and recently, her eye she got severe conjunctivitis (first photo is within 48 hours of the appointment, second photo is 8 days post medication) because of the lack of care from the groomer here (this resulted in hundreds of dollars of vet bills as a result).

I'm all for supporting small businesses, but the way that the owners handled this situation was awful. I called them to let them know about my dog's eye, and the FIRST thing she said was not an apology, it was: "This hasn't happened before, not our fault" which made me extremely angry. Instead of calming me down, she was trying to look at past records of my dog's previous appointment to try and prove HER point. She was clearly unable to handle the situation and just offered to find a vet appointment for me- this is something I can do myself.

I actually ended up bringing my dog back this time around, truly because there's nowhere else around me that's this close and convenient, only to be disappointed again. My dog's cut is fine and no injuries this time, but this place was NOT apologetic at all about the previous appointment or addressed anything. If I was a business owner, the first thing I would've done is comp the service for sake of a longer term outlook. Instead, I walked away with a bill of $120. We called post appointment just to let them know about our disappointment and their response was "We just didn't think that far"...If i screwed up a dog's eye resulting in some critical feedback, I certainly would've taken the time to make sure the service was top notch the nex time.

What I can't get back is my time and vet bill money spent from their mistakes. I'm sure they are great people and they have been nothing but "nice", but this is just really not how you run a business.

I've referred countless people to Dear Puppy, and now regretting those decisions and will be...

The quality of grooming at this location is very good in comparison to my puppy’s other groomings at different locations. They took a picture of the reference photo on my phone when I got to the location, which I liked! The appointment was for about 3 hours and when I picked my puppy up, I was most impressed by how EVEN the cut was around his body and legs. He looked super cute and smelled amazing. I love whatever shampoo/conditioner they use. I will be returning to this location even though I live 30minutes away because so far this place has provided the best quality cut.

One thing that I would pick on is that they don’t appear to have an automated system for confirming or reminding you of upcoming appointments. They will call you the day of the appointment to confirm.

UPDATE: they’ve gotten an automated text system to confirm your appointment! I didn’t mention this before but they also give you a call 15min before your dog is ready to be picked up. Very helpful.

I’ve moved to Texas since my original review and haven’t found a groomer as good as Dear Puppy out here. Whenever we go back to NJ I always make an appointment. They are...

I’m giving it three stars because My dog can’t communicate with words and so I don’t know what happened but, what I can tell you is that my Girl dog was trembling, ears pulled back, and very very scared with I picked her up. My dog is VERY friendly and easily will go with anyone. When I picked her up she was skittish and trying to run away from the groomer bringing her out.

That was the first red flag:(

Then at home, she is dizzy, lethargic, and in daze. She is now very afraid of people. An example: I took her to Whole Foods today and when she saw the man in the seafood department with a white coat. She stated to tremble.

DEAD PUPPY is mg favorite groomer so far because they clean the dogs well. But I would really like to know what goes on behind there because my Dog isn’t her normal self even the day after. I’m a bit confused and would like to give the benefit of the doubt. But my dog is soooo out of it. I haven’t taken her to the vet yet because it’s expensive and I’ve been letting her rest snd...