Paramus Hyundai — Attraction in Paramus

Looking over the contract yesterday, I reached out to the finance manager Brian Gombocz on how exactly we arrived to this new price, since when I tried checking the numbers on my own, it wasn't adding up correctly. He clarified that there's a few items like tire and wheel warranty, vin etching, and the sales tax (on the protection plans/warranties, fees, and dealer fees) that brought the car price to the new updated price. So after that conversation, I went back and did the calculations, this time accounting for the items mentioned that are not listed on the contract and also calculated the sales tax on EVERYTHING, and I was able to arrive to the new updated higher price that they provided. When asking why it's not mentioned in the contract separately as a breakdown, he stated that they don't provide separate breakdowns for some items in the contract but to know that it was included in and reflected in the higher price.

So my wife comes home from work and I let her know I spoke to the finance manager, Brian Gombocz, and factored in all the extra things not in the contract that I missed and I was able to arrive to that number. So everything seemed good until I noticed that the car we bought has no VIN Etching... As per his conversation, this was one of the items included in the updated cost that isn't specifically mentioned separately on the contract, but know that it was added and that's how we got those numbers...

So we got charged an additional $199+tax for something not listed in the contract and that our car doesn't have... I emailed the finance manager, Brian Gombocz, to follow up on this VIN Etching charge that was added into the updated car price we were given at contracts and that our car doesn't have and I never received a response...

When buying a car, we just want transparency! The process is already long and difficult, and what could have been a good experience now is negative. No one should have to find out any charges for items not provided. The workers here do this for a living and are masters of numbers. There is no excuse for not providing a clear breakdown in the contract on how you arrive at a price. It keeps the client in the dark. Lots of number being thrown around, being told to understand it's factored in already, doesn't allow you the ability to do the calculations, especially when it's not even mentioned in the contract!

Also, due to a chip shortage, all cars sold here have an additional $2000+tax added to the price. Know that you will pay a couple thousand more for the car you want. In our case, we spent at least $5000 more than what we first started with.

In the end, is it right customers have to pay sales tax on fees & dealer fees? Aren't these just fees? Why are there additional taxes on fees? Why is the price provided in contracts higher, but the things supposedly factored in not clearly listed in the contract? Are others getting charged for services/items not received without knowing? Unless you set time aside to play with the numbers you wouldn't know!

There needs to be more transparency in sales and the contract. Finding a discrepancy for a charge for something not received is disappointing. Perhaps the reason the breakdowns are not clear is to make sure you're kept in the dark. An informed customer is a powerful one. The deal moves fast, numbers are put down, thrown around, and don't get me wrong, the people are nice. But just do it right! That's all I'm asking for. If a customer is being charged for this or that, let it be clear what they're being charged for so they're fully aware and leave it to them to agree or not.

At the end of the day, I was a fool when I lowered my guard and trusted too much. Their reviews seem good, but make sure to check their BBB reviews. With the internet, consumers can shop smarter.

Up to this point, it was a good experience until I found the $200+ charge discrepancy for something not received. Disappointingly, after no response, I had to...

July 9, 2025 – My son is still driving with a rejected inspection sticker because of this place! Don’t be fooled by a big discount — it’s not worth the stress and extra costs later. They refuse to take responsibility or fix the issue. Save yourself the headache. This is not a real dealership you can trust.

April 2024: This situation is beyond belief. Despite assurances of contact, it has now been four months, and not a single call has come through from Paramus Hyundai. Meanwhile, my son is forced to drive a car without inspection, putting his safety at risk.

This level of neglect is utterly appalling. It's no laughing matter; it's downright disgusting.

Urgent Warning: ⛔️ A Dealership Unworthy of Any Star Rating!

Feb. 2024: Despite assurances of resolution and a promised call back, it has now been four months with no response or action taken by the dealership. Despite leaving multiple messages, it appears that our concerns have been disregarded entirely. As a result, we are left in the unfortunate position of continuing to drive our vehicle without the necessary inspection.

Avoid This Dealership at All Costs! I feel compelled to share a nightmarish experience we've had with this dealership, and I strongly urge everyone to steer clear of it. Our new car is grappling with a straightforward issue – it REFUSES TO PASS INSPECTION. Despite being well within the warranty period, the service department shockingly demanded $800 for diagnostics and a four-hour drive just to identify the problem. Their assurance to fix the car afterward leaves us skeptical.

Our attempts to address the issue directly with the dealership have been met with outright hostility. The manager went so far as to ask us to leave or threatened to call the police, insisting they can't assist with the car troubles. They consistently deflect responsibility, claiming the problem lies with their service department. Even after reaching out to Brian, our original salesperson, who has now transitioned to a finance role, he appears to be distancing himself, pretending not to know us and disavowing any connection to the car we purchased through him and Ludwin Rosa, the manager who initially promised to help us pass inspection, our calls have gone unanswered. Ludwin Rosa, purportedly too busy to respond, has left us in the dark despite multiple attempts, including emails.

In a desperate attempt to pass inspection, we opted for an oil change, hoping it might alleviate the issue. Unfortunately, our $150 investment only unveiled an additional $2500 in necessary repairs. Undeterred, we proceeded with the inspection this morning, only to have the car fail once again.

This ordeal has persisted for over a year, characterized by ten unsuccessful attempts to resolve the issue. In stark contrast, our three older Honda cars from a different dealership have never given us a single problem.

The complete disregard for customer concerns displayed by this dealership is utterly unacceptable. Spare yourself the headache and look for a dealership that genuinely values its customers and stands unwaveringly behind its products. As someone who has purchased numerous cars, including a Honda Odyssey in 2007 that I still drive, this experience has been an unprecedented letdown.

Update 2/21/2024: Despite our attempts to contact them, there has been no response from the establishment regarding the ongoing issue. My son is still driving his Hyundai Elantra 2018 without proper registration. It's disheartening that this dealership has shown no effort to resolve the matter or display concern for the situation. There are other dealer services that prioritize customer care. I advise avoiding this place and resolving the issue independently to avoid...

Customer beware I just came back from this dealership (11/08/2019) and it was absolutely horrible experience , lost 187$ but could have been way worse then that. I have hyundai Elantra 2013. Recently p0442 code popped up (small leak in evap system ) . Most common cause of that problem is canister purge valve. I bought one myself and replaced it on the side place. Unfortunately the valve that I bought was not good , and 0442 problem switched to 0444 (canister purge valve specific replacement ) . Now the story begins : when I walked it they tried to charge 350$!!! just for diagnostic of the problem. I said that it's too much and I will take my car back, then lovely "service specialist" Annie Ramaglia offered me half the price (175$) which I agreed on. I've waited for 2 hours, after test is done mechanic said that the problem was purge valve that needs to be replaced (my fault , I bought it from aftermarket ) . I pointed out that I have original valve that still working (tested it in the morning with mechanic) and asked to put my original valve back so we can work on 0442 problem to find out where the leak is. Here is the respond : unfortunately we have to replace the Valve to our brand new one , it will cost you 490$!!!!! (350$ for labor + 145$ for valve). The replacement of that valve takes literally 15 minutes but they try to charge 2 hour labor for that + the value of their valve is extremely overpriced. I said - please just put my original valve back and try the test again. They said that they don't trust my original valve and my only option with them is pay 490$ then run new test to find out if any other problems exist. That was the moment when Annie already stepped out and I was spoke to manager Vivienne . Vivienne was trying convince me that canister purge valve replacement takes 2 hours of their labor while their mechanic did it in 15 minutes. Luckily , at least they agreed to put my original valve back instead of aftermarket. So now I'm again with 0442 trouble code (0444 disappeared as expected ), almost 200$ wasted , 3 hours of my time wasted. I'm extremely disappointed with their politics. It is aimed not to help a customer but to sell as much needless , severely overpriced service procedures and parts. I was dealing specifically with Annie Ramaglia and her manager Viviane - extremely selling oriented personalities . To be objective - the dealership itself, environment and service area are very well maintained and clean. Staff members aside from Annie and Viviene was nice and polite and I'm sure service quality itself on a good level. Unfortunately they completely incompetent and trying to suck as much money as possible from unaware people. Beware

P.S. : Update from November 22nd 2019. I went to Maxon Hyundai in Union, NJ to fix my issue. For exact same diagnostic they charge only 125$ (compare to asking 350$(!!) in Paramus) + when they did diagnostic they found code p0447 and crack in a canister , that had to be replaced. Since it was the part of Evaporation system, they ordered the detail and replaced it all for free + DID NOT charged me 125$ for diagnostics. Annie Ramaglia from Paramus location told me that my car don't qualify for warranty repair at all (what a rip off) ,I am very happy that I walked away from Paramus dealership and used Maxon Hyundai to fix the issue. I highly recommend every Hyundai owner to go there instead. Their prices are way cheaper, people are helpful and they have nice waiting area with leather chairs , coffee and snacks for your convenience. Hopefully my review will make positive impact on other Hyundai owners like me Best...