James Avery Artisan Jewelry — Attraction in Pasadena

Order online and went to the Pasadena location to pick up cause it was closest to my job. Arrived called the number I received in my text. First lady I spoke with was really nice but after that it all went down hill when the Second lady got on the phone. She asked what I was driving I told her and explained it would be easier to find us if the pick up spots had number like fast food places then she hung up. So I called back cause she hung up I was told by the manager that they don’t say bye or I’ll be right there they just hang up. I was told have I.D. and email ready. Lady came out didn’t ask for my I.D. And didn’t ask for my email. She handed me the bag and right when I said wait while I check my order she took off. So when I checked my bag to make sure both sets of earring were there sure enough one earring was missing from one of the pairs. So I called again and waiting for manager I waited for a few so I decided to get off and walk-in even though I just wanted to pick up and go. So I asked the manager to come to the counter cause I was already inside. Waited again for her to come finally she showed up. And I explain I was missing an earring. I also explained that my ID was not check my email was not checked and the lady took off and didn’t give me a chance to confirm I had my merchandise. Manager said ok as if not checking my ID or email was not a big deal also she said they don’t wait for customers to check the bag. So that being said I would not recommend this location to anyone cause obviously they don’t care who picks up what cause they don’t check your ID’s or emails. And had I not checked my bag I’m sure it would have been a big hassle trying to explain I didn’t get an earring after the person opened my gift. Customer service is very poor at this location and they really don’t care about their customers. Ps after reading other reviews I’ll be waiting for my copy and past reply from James Avery cause it seem they put out the same reply for bad reviews. SMH again bad...

First of all the lady in the front greeting everyone was very nice and friendly. The issue I had was the older lady who “helped” me, she did not welcome me and ask me what she could help me with she opened with “ what are we doing? What are you here for?” With a rude attitude I stood there confused and a little shocked because I could not believe she was addressing me this way however, I chose to move past it. She then pretends to not be able find my order because the whole time she kept accusing me of having a screenshot of my order confirmation (I get the text notifications). After she demanded to see my ID and then she proceeded to throw my ID back at me on the counter and not just hand it back, after I showed her the email confirmation she “magically” found my item which she then also throws the charm onto the counter and makes a sly comment about the specific charm I am buying as a gift. I asked her about a gift receipt and that annoyed her so much that she yelled at me “NO WE DO NOT DO THOSE HERE” I just walked away, I could not believe that an older lady was being this way it wasn’t like I was talking to some young teenager who could care less. I ended up calling the store to complain and got the assistant manager on the phone who was nice enough to take my complaint and apologized but if I’m being honest I don’t think anything will be done about the rude employees...

*Beware! Never buy any used charms from such outlets as EBay, Amazon, Etsy, pawn shops, or person to person and expect this James Avery to be understanding and place it as if it is a new purchase. Of course, the purchase is new to you, but not to them. They will charge you $5 per charm to sauder the already ring on it closed, as if you were the one that cut it off yourself to move it around the bracelet. James Avery Fairmont has lost my business and I’ll be sure they lose my family’s business. We have massive bracelets and spend a couple hundred a month combined, and in competition with one another. The young lady told me that it will cost me, because they have to sauder the ring closed. Well, don’t they have to cut the ring open AND sauder it closed again, to place it on the bracelet anyway? I don’t like to feel played for a fool. That was an extremely, disgusting and outright lie to use as an excuse. I would have rather they told me they just can’t do it because I didn’t buy it from them. I would’ve respected them for that, had it been the case. Good riddance Fairmont and that was bad business. Also, the person I saw didn’t make the final decision. She went to ask someone of higher authority. Smh. James Avery, in designated Dilliard’s locations will sauder charms on your bracelets, while you wait,...