We reserved our room months prior to our arrival. It was a couple weekend for us, we planned to attend the Castoro Whalerock event. Upon our arrival at almost 1030-11 pm, my husband asked what time does the bar close because it wasn't open. He was told it was closed for renovations until October! We were so tired we just didn't say a word. At 230 am I was awaken by a loud noise, I thought it was the refrigerator but it wasn't & I could not sleep! My husband was so upset & so was I, we both were so tired. I called the desk and complained and Kevin was great, he said a maintenance guy would be looking at it at 10 am etc. and I said "how do I sleep until then, can you move us?" Kevin said the hotel was booked & that he was sorry. He noted my complaint, but not before me telling him I was very upset about this room noise and that we came for a getaway and that the bar was closed. He said he understood and apologized about the bar AND RESTAURANT being closed! I had no idea both the bar and restaurant was closed so now I'm flipped out we paid for a room at a hotel with no ammenities!! I told Kevin I was checking out & was super upset nobody called us prior to our arrival to say their hotel wouldn't have a bar nor a restaurant! We could've stayed elsewhere in Paso if we knew and all of the area hotels were already booked up!! We arrived at the desk in the morning & spoke to Aiden. Aiden & I had spoke in the morning prior to our arrival at 830 & again at 930, as I was checking to see if we could check in early before we went to the Whalerock. Aiden said the hotel was booked & most people still hadn't checked out but asked if he should call me if my room becomes available? I told him yes please, and never heard from him. I'm mentioning all if this because my opinion of desk relations was poor. Aiden did reimburse us for most of the 2 day charges however he needed the Manager's approval for the last $90 & said he would call me as aoon as he was given the approval. I asked for a folio showing our credits and it really wasn't clear to us that our 2 day stay was credited properly. I trusted Aiden that he would call me on Sunday to tell me my credits were all applied because he said he would. I received no phone call. On Monday i left our hotel we found to stay in & drove to La Bellasera to see if my final credit was approved. As I enter the hotel, I see Aiden at the desk, and I said "do you remember me I never received a call from you?" He then said, oh I did call it probably didn't go through? I asked what time did you try and call me & he said 2:30. I'm pretty technologically savey so I pulled my Android out and said, look my missed calls show no call from the hotel! Aiden is quiet, but assures me he zero'd out my folio and I asked for a copy. The personal time I spent with my ruined accomodations, the disappointment, the lack of desk service (except from Kevin) our weekend wasn't as we imagined it to be for us, and I blame La Bellasera for ruining it for us. I think not calling ME to advise me that the owner decided to just unexpectedly renovate the bar & restaurant BUT STILL TAKE MY MONEY for our planned reservation, was purely intentional to do to guests, in order to take their money and not tell them until they arrived!!