El Pollo Loco — Restaurant in Paso Robles

First of all, I ordered the chicken avocado tacos and they are delicious. Love the fresh corn tortillas. My tacos appeared a mess, but they tasted great and I modified them and that was done correctly so props! My issue is with the kid’s meal. The signage in the drive-thru no longer has a price for the kids’ meals. I ordered the chicken bowl for my 3-year-old, assuming the pricing would be in the $4 range. I asked for milk as his drink choice and was told the soda fountain drinks were the only option. Isn’t there a law that says you have to offer healthy options for kids’ drinks?? So I asked if I could do the meal without a drink and was told yes. My total was $18. I thought for sure they messed it up as I got 2 tacos for me ($8), a churro order ($2) and the kid’s meal without a drink. Surely the kids meal wasn’t close to $7! I inquired at the window and was told it was $6.99 without a drink. FOR A KID’S MEAL! AT A FAST FOOD RESTAURANT! That is beyond outrageous. THEN! I see there is a chicken bowl special that comes with chips AND a drink for $5!! If the correct pricing for the kid’s meal had been displayed at the ordering menu, I would’ve known to order the special, where I get WAY more for $2 less. But it was too late at that point. Frustrating! Angering! Crazy! I can get a WAY better kid’s chicken bowl (with choice of beans and cheese) at Rubio’s Restaurant for cheaper and it comes with a [healthy] drink and TWO SIDES! Come on, El Pollo Loco, price your kid’s meals fairer, offer low-fat milk as a drink option, advertise your prices correctly on the drive-thru menus, and consider your competitors’ pricing. $7-$8 for a KID’S MEAL that I’m sure costs about $2 at most to produce...

We went to this location as we were traveling through. Food was ok for the most part. My chicken wasn't cooked all the way through, but everyone else's seemed fine (writing this review 24 hours later and nobody got sick), restaurant was pretty dirty. Sticky floors throughout, bathrooms were not cleaned (resembled a gas station bathroom) but they did have soap and appropriate signage for employees. The managers & supervisors did their job well but one employee there was very rude to my wife when she requested the dressing that was supposed to come with her salad (I witnessed it). When I spoke to the employee in English (just requesting the dressing), she was rude to me and refused to give it to us. When I changed the language and spoke to her in fluent Spanish, she was surprised and gave us what we asked for but I could tell she was still very reluctant. I was nice about it and was sure to thank her for her extra effort and "generosity" but all that fuss over a couple oz of cilantro dressing that was supposed to be included with a salad? Not worth it. We won't be stopping...

I like the food but I was treated in a hostile and belligerent manner by the manager ( Annabell) cause I simply asked the cashier how she arrived at $15.73 total price when I used 2 $5 coupons , so the total should've been $ 10.00 plus tax which wouldn't add up to $15.73. I thought there was a mistake there , the manager came huffing and buffing at me in a hostile, threatening and just straight out yelling at me , so I told her to lower her voice and watch her tone when talking to me as it was unacceptable. She should be fired cause the next time I get treated like that for no reason at all as I have the right to know what I'm paying for, I LL get my attorney involved. Corporate needs to review camera between 6:45 p.m and 6:55 p.m to grasp the magnitude and the tremendous potential for future lawsuits due to this managers hostile behavior, I thought I was dealing with a gang member ( I'm not kidding here)....