Went through drive through, ordered a couple of drinks, including one to take home to my wife, a caramel macchiato. Get it home, she informs me that it has no caramel in it and tastes like some weird vanilla flavoring. No big deal, mistakes happen. I drive five miles back to get it corrected. Other Starbucks have offered me a free drink or something for my trouble when similar things happen. But no, not this one! I asked the clerk if I could have a free cup of coffee since I had to drive ten miles roundtrip to fix THEIR mistake...no, "You only get what you pay for". Never mind that it probably cost $3-4 in gas to drive back there. She wasn't budging. Horrible customer service and I won't be going back there. P.S. I know this is small in the grand scheme of things but sheesh, people, use a little common sense. I guess businesses are scraping the bottom of the barrel for employees. At least the lady that handed me the completed drink was nice and said she hoped my...
Read moreI was charged $7 for a cup of whipped cream I did not order… I have an extremely painful medical condition that gets triggered by caffeine, so I ordered a caramel ribbon crunch frapp (Decaf). I received my drink and realized it was not decaf, so I went up to the sweet worker and asked if it was decaf. She said it didn’t look like it and they’d have it remade, & even apologized to me. It took a lot to go back up and ask for the drink I ordered, but I knew I had to. A different girl was the one to remake and give me my drink. It was straight up whipped cream only in a cup with ribbon crunch topping at the top. She had attitude as she put my drink down on the counter and said my drink was remade… I did not ask for my correct order again because I was really upset and did not want another messed up drink. Now my $7 whipped cream sits on my night...
Read moreWe stopped in this Starbucks for breakfast on our way to the northern Cal Coast. We were disappointed however. The bagel was not what I ordered. I asked for the bake to be double- toasted with cream cheese. I also ordered a soy latte’ and extra hot. My wife ordered a cinnamon dolce. We didn’t have time to eat there so we decided to eat on the road. By the time I got to eat the bagel I noticed that was not toasted and kind of doughy. My latte was about 2/3 of a cup full. That is why I always ask for the latte to be made no foam and no room. If the latte is maid with foam most of the drink disappears when you are ready to drink it. So dissatisfied with...
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